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RealMe unavailable RealMe will be undergoing scheduled maintenance this weekend and will be unavailable from 10pm Saturday 2 July - Sunday 3 July.

Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

On 1 June 2021, the Minister for Rural Communities, Damien O’Connor, classified the flooding affecting the Canterbury region as a medium-scale adverse event.

To assist farmers and growers we are exercising discretion to allow early withdrawal from the income equalisation scheme – to find out more go to: Income equalisation schemes (

We have a range of support in place for affected customers, including businesses, individuals and families affected by the floods.

Discretionary relief for businesses

Support for individuals and families

If you have been affected by the flood, missed payment or filing dates or are struggling to deal with your tax affairs, please contact us sooner rather than later so we can help. The best way to do this is through your tax agent or call us on 0800 473 566.

Last updated: 02 Jun 2021
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