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Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

From 1 July 2023 child support collected by us will be passed on directly to sole parents on a benefit.

Child support will also be counted as income when Ministry of Social Development (MSD) works out your benefit payment.

Most customers will not need to tell MSD about child support they get as we (IR) will send them that information. This information will be used to work out your benefit payment each pay.

At the moment, MSD has to give you 10 working days to respond to them changing your benefit based on the child support you get. Those 10 working days mean MSD is not able to change your benefit payment based on your child support. This could mean you get underpaid, or overpaid, and end up with a debt.

Proposal to remove the 10 working day period

To make sure you get paid the right benefit each pay, we (IR and MSD) would like to remove the 10 working day response period from the information sharing agreement we have.

This will help make it easier to pay you the right benefit amount each pay, instead of too much or not enough.

Public consultation is open from 20 July

You have between 20 July and 17 August to have your say about this proposal. To have your say you can:

  • complete the online survey
  • make a public submission.

Waiving the notice period when charging child support payments as income

Last updated: 15 Jul 2022
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