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From 1 March 2020, we no longer accept payment by cheque, including cheques dated after 1 March 2020. We send letters when we receive a cheque payment to your client every time, and if you have the Customer master link with the mail redirect on, you will also receive a copy.

We have now resolved an issue that was preventing your client’s details from being included in these letters. These letters will now be issued, with your client’s details, each time a client makes a payment to us with a cheque.

Find out more about the different ways to make a payment once we stop accepting cheques.

Moving on from cheques