Letters - Requesting copies of letters sent to clients

We've made some changes to how our staff issue carbon copies of client letters. These were incorrectly being copied to an intermediary IRD number meaning the notification email alert was advising there was a mail item for the agency, rather than the client.

Going forward, if the intermediary is unable to view the client letter electronically and needs a copy of the letter, we will need to print a paper copy of the original letter item to be sent by post.