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Delays to response times: It is taking longer than usual for us to answer calls and myIR messages. This is because of the demand for COVID-19 business support, and the impact COVID-19 is having on our teams. We appreciate your patience and will respond as soon as we can. If possible, please contact us through your myIR account. Log in to myIR

COVID-19 Support Payment (CSP): Applications for the CSP are now closed. Due to the large number of applications for the CSP, there may be a delay in approving some applications. Find out more about the CSP

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

We have identified an issue with some data provided by IR to Xero through the Transactional Data Service (TDS). Xero has not received one of their transactional data feeds - the weekly feed that is scheduled to run each Sunday. This weekly TDS feed allows Xero to add any missing transactions and update the client's period balance. It is provided to Xero in addition to the daily data feeds that IR sends.

This issue means there is potential missing data back to 21 October 2021. 

We will issue further communications shortly to update you on this issue.

In the meantime, myIR will show the correct position for your clients.

Last updated: 04 Nov 2021
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