We have now added a reply function in myIR so all tax intermediaries can reply directly to web messages received from us. The reply function is only available to intermediary logons.
You can use the reply function when you require more information from us relating to your query.
Note: Please do not use the reply function to acknowledge receipt of a web message or to say thank you. These responses create additional work items to be reviewed and closed, which delays us responding to genuine queries.