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Some intermediaries have asked us about making a running balance for transaction details available in myIR. We’ve heard your concerns but cannot implement this in our new system due to the way financials are now handled.

Penalties and interest in each period are now reviewed and reapplied in a single transaction line item whenever the base calculation is the same. Our old system would list each penalty or interest transactions as individual line items. You may still see multiple lines of penalties or interest in the period transaction details when the base amount changes - for example, when a payment is received that decreases the base amount the penalties and interest are charged on.

We have investigated the options available in our new system. Adding a calculated balance to myIR will not work due to the ordering of the transactions. Due to this, trying to display a running balance will cause more confusion than not showing it.