Skip to main content

Resurgence Support Payment (RSP) Businesses affected by the alert level increase that started on 17 August are able to apply for a Resurgence Support Payment. Find out more

COVID-19 - Our offices are currently closed for customer visits so we can support the government’s COVID response. We will contact you if you have already booked an appointment with us. You can still contact us and get help.    Contact us

Some customers applying for the Small Business Cashflow (Loan) Scheme (SBCS) online are getting the error message 'the New Zealand Business Number (NZBN) provided cannot be verified' when they enter their NZBN. This error appears even when the number is correct, preventing customers from submitting their application.

This happens when a customer uses their personal IRD number and their business NZBN. The NZBN you enter is checked against the IRD number you are applying under and if these do not match, you will get an error.

To avoid this issue, if you are using your business NZBN you will need to complete the application using your business IRD number.

Jump back to the top of the page