During the year we'll continue to pay you according to the information we hold, unless you tell us otherwise. It's very important that you contact us about any changes in your family or income situation immediately so that we can work out your new entitlement and help you avoid an overpayment.
Any delay in changing your information may mean that you're underpaid or will be overpaid and will have to pay us back.
Changes we need to know about include
a change in income
starting or coming off a benefit
a partner change
children coming into or leaving your care
shared care arrangements
changing the bank account you want your payments made to.
Your guide to hassle-free Working for Families Tax Credits
Watch this video about the types of changes that may affect your entitlement.
If you're coming off a benefit, Work and Income will automatically transfer your details to us. This way, you can continue to receive family tax credits if you're still entitled to them. It is important you check your family details and estimated family income are accurate using My family details and income online service
Changes in your family include any of the following:
A child joins your family eg you have a baby.
Your parenting arrangements change eg you now have shared care of the children.
Relationship changes eg your partner has moved in or out.
A child is no longer dependent eg a child leaves school to start work and becomes financially independent.
Your shared care arrangements change eg the times you have the children in your care changes.
You leave New Zealand permanently.
Changes in your income include any of the following:
Your employment status changes, eg you change from a salary or wage to self-employed earnings.
You get a different type of income, eg you come off a benefit and start work, or change from a salary or wage to a student allowance.
Your weekly working hours change and affect your income, eg you change from full-time to part-time employment.
Your estimated family income increases or decreases, eg you or your spouse receive a pay rise.
You or your spouse or partner are off work for three months or longer, and you receive accident compensation.
Choose My family details and income under tools on the right-hand menu
On the About this service page, scroll down and click Start.
Check your spouse or partner details: Select Update listed spouse or partner details to add or remove a partner.
Check your family’s current income details: Select Update income details to make income changes.
Check your children’s current details: Select Add a new child (or add a new period of care for an existing child).
Update your bank account details: Select Check your payment options to update your bank account or change the frequency that you receive payments. The bank account must be in the name of the Principal Caregiver or a joint account with the Principal Caregiver.
Review your changes: Be sure to read the privacy information and if you agree with the declaration and then accept changes.
Note: In most cases your changes will update immediately. You must make changes before Thursday at 6pm for the following week's payments. In some cases it can take 5 working days to update and we may need to call you to clarify some details.