Part three - Key strategies and charter report: Corporate strategies

Corporate strategies

During the year, we also developed a new set of corporate strategies. Figure 21 shows how these strategies integrate into our managing for outcomes framework.

The seven strategies provide a framework for thinking about the best way to improve voluntary compliance and ensure our customers receive their entitlements. With the managing for outcomes framework, the strategies give us an integrated and organisational approach to achieving our outcomes.

The three organisational strategies focus on the following broad customer functions:

• providing assistance to customers in the best way for them
• efficiently processing customer transactions
• undertaking compliance-focused activities to ensure customers meet their obligations.

The four capability strategies support Inland Revenue and our organisational strategies by providing the right tools and processes. These strategies focus on how we:

• communicate and engage with our customers
• develop our workforce so we have the right people with the right skills and tools
• use our information technology to deliver more efficient and effective services
• plan and budget to ensure we can make the right decisions to achieve our outcomes.

Figure 21 -
The new corporate strategies

[ Larger version of image ]

Other sections in: Part three - Key strategies and charter report

Realignment of our operational areas | Corporate strategies | Paying tax and receiving entitlements | Developing our people and infrastructure | An effective and efficient organisation | Inland Revenue's Charter | 

Date published: 23 Oct 2007

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