Part three - Key strategies and charter report: Realignment of our operational areas

Realignment of our operational areas

During 2006-07, we completed a review of our operational areas to ensure that we:

• can continue to deliver new and existing business
• develop a stronger customer focus
• make the best use of all our skills and new technologies. 

This review introduced a platform for improving compliance that integrates our functions and is influenced by gaining a deeper understanding of our customers - see Figure 20.

The structure in the operational area gives us greater flexibility and makes us more agile in our day-to-day operations. Some of the benefits of the realignment include:

• having an integrated approach to designing and delivering our services, informed by the customer perspectives developed by Customer Insight
• being more flexible in the way we respond to our customers, eg making more use of our technology systems to deliver appropriate electronic services to our customers
• being able to respond more quickly to various challenges to the tax system and tax administration eg developing and implementing government policy.

Other sections in: Part three - Key strategies and charter report

Realignment of our operational areas | Corporate strategies | Paying tax and receiving entitlements | Developing our people and infrastructure | An effective and efficient organisation | Inland Revenue's Charter | 

Date published: 23 Oct 2007

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