Annual Report 2008: Introduction
Inland Revenue's charter
Inland Revenue’s charter describes the relationship we want to have with our customers. We reviewed the charter over the last year and published a refreshed version on 1 July 2008.
The charter:
- states the basic principles of our working relationship with customers
- gives an indication of what customers can expect from Inland Revenue
- advises customers how to proceed if they think we have not honoured the charter commitments
- states our aspirations.
The charter is ambitious. We acknowledge that we may not achieve these standards all the time, but that is our aim.
How we will work with you
Inland Revenue collects money to pay for public services. We help people to meet their obligations and receive their entitlements. We work within Inland Revenue Acts and other relevant laws, and our actions are consistent with the spirit of the Treaty of Waitangi.
| How we will work with you |
|---|
| We will be easy to deal with, prompt, courteous and professional. We will follow through on what we say we will do. We will be responsive to individual, cultural and special needs. The person you are dealing with will give you their name. We will value your feedback and use it to improve our services. |
| Reliable advice and information |
| We will provide you with reliable and correct advice and information about your entitlements and obligations. We will assist you to get in touch with the right people for your needs. We will be well-trained and competent. We will keep looking for better ways to provide you with advice and information. |
| Confidentiality |
| We treat all information about you as private and confidential, and keep it secure. We will only use or disclose it in accordance with the law. |
| Consistency and equity |
| We will apply the law consistently so everyone receives their entitlements and pays the right amount. We will take your particular circumstances into account as far as the law allows. |
| Your right to question us |
| We will make it easy for you to question the information, advice and service we give you. We will inform you about options available if you disagree with us, and we will work with you to reach an outcome quickly and simply. |
| For this Charter to work effectively, we rely on each customer to provide all relevant information when dealing with Inland Revenue. Signed by: Robert Russell Commissioner of Inland Revenue |
Date published: 15 May 2009
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