Statement of Intent 2007-10: Part three - Our strategic direction

Introduction

We operate in a constantly changing environment. Among the risks and challenges we face are:

• responding to the growth in volume of customer contacts and the complexity of relationships with them
• delivering an increased range of services to meet changing customer expectations
• minimising risks to the revenue base and compliance.

Our business plan (Our Way Forward) provides the framework for addressing the many pressures and compliance risks that challenge the integrity of the tax system. Our overall approach to improving compliance is set out in our strategic direction (see Figure 11). It focuses on understanding our customers and developing targeted and tailored responses to dealing with compliance issues. It also ensures cohesiveness across all of our workstreams.

Figure 11
Strategic direction overview

	Strategic direction statements	Main themes covered
	Target and tailor our activities through understanding our customers	Understanding our customers' perspectives and expectations
	Optimise organisational efficiency and reduce compliance costs over time	Optimise organisational efficiency Reduce compliance costs over time
	Create an environment which promotes compliance	Delivering our services and managing compliance risks
	Continually invest in our people and the tools to deliver our future outcomes	Understanding our people Investing in our tools and infrastructure

The following section sets out our current position in relation to the strategic direction statements, shows the breadth of our activities and the links between each of the four statements.

Other pages in: Part three - Our strategic direction

• Target and tailor our activities through understanding our customers
• Optimise organisational efficiency and reduce compliance costs over time
• Create an environment which promotes compliance
• Continually invest in our people and the tools to deliver our future outcomes

Date published: 25 Jun 2007

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