Your entitlement as a custodian
If you are receiving a Work and Income NZ benefit for your children, you will only receive child support if the payments are more than your benefit. The government will keep the rest to subsidise your benefit.
If you are not receiving a benefit, you will receive what the paying parent pays us.
To work out how much you might receive, you can use our Child support assessment calculator.
You will receive your child support on the 7th of each month. If the paying parent is late in making their payments, you will receive it after this date.
After we receive an application for child support, we contact the paying parent. They then have 30 days to make their first child support payment. This means you will receive your first payment about eight weeks after we receive the application.
From then on, the paying parent must pay us no later than the 20th of each month.
Confirmation of the amount you will receive
When we have worked out how much child support the paying parent has to pay, we will send you a notice of entitlement. This will tell you:
- how much child support you will receive
- the months this amount is for
- the name of the paying parent
- the names of the children the child support is for.
You can find out if you will receive a child support payment this month by calling our 0800 self-service line on 0800 257 777. You will need a touch tone phone and a personal identification number (PIN). If you don't already have one, or you can't remember it, call us on 0800 221 221.
Date published: 30 Oct 2004