Student loans
Phone numbers | Postal addresses | Send us an email |
Please have your IRD number ready so we can locate your files promptly.
INFOexpress is our automated telephone service. Order forms and stationery, taxpacks or check personal information such as account balances (PIN required). Learn more >
Inland Revenue records all telephone calls received through our call centres as part of our commitment to providing the best possible service to our customers. Call recording privacy statement >
We also provide a service for deaf or hearing impaired customers.
All hours of service are in New Zealand local time: GMT + 12 hours (mid-April to mid-September ), GMT + 13 hours (late September to early April).
Free 0800 calling does not apply to cellular calls.
Phone numbers
| Student loan enquiries - New Zealand-based borrowers | ||
|---|---|---|
| Calling within New Zealand | 0800 377 778 | Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0762 | |
| Calling from cellphone | 04 978 0762 | |
| Student loan overdue tax and returns - New Zealand-based borrowers | ||
|---|---|---|
| Calling within New Zealand | 0800 377 771 | Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 381 9438 | |
| Overseas-based student loan borrowers | ||
|---|---|---|
| Calling from overseas (overdue payments) |
+64 3 951 2004 | Calling hours: 9am to 4.30pm Monday to Friday |
| Calling from overseas (all other enquiries) |
+64 3 951 2020 | |
| Facsimile | +64 3 951 2216 | |
Postal addresses
| If you are closest to Takapuna or Manukau - send your mail to: | ||
|---|---|---|
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 1535 Waikato Mail Centre Hamilton 3240 |
Inland Revenue PO Box 1454 Waikato Mail Centre Hamilton 3240 |
Inland Revenue PO Box 1477 Waikato Mail Centre Hamilton 3240 |
| (If you're sending both a return and payment please use the payment address) | ||
| If you are closest to Hamilton, Tauranga, Rotorua, Gisborne, New Plymouth, Napier, Palmerston North or Wellington - send your mail to: | ||
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 39050 Wellington Mail Centre Lower Hutt 5045 |
Inland Revenue PO Box 39090 Wellington Mail Centre Lower Hutt 5045 |
Inland Revenue PO Box 39010 Wellington Mail Centre Lower Hutt 5045 |
| (If you're sending both a return and payment please use the payment address) | ||
| If you are closest to Whangarei, Nelson, Greymouth, Christchurch, Timaru, Dunedin or Invercargill - send your mail to: | ||
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 3754 Christchurch Mail Centre Christchurch 8140 |
Inland Revenue PO Box 3752 Christchurch Mail Centre Christchurch 8140 |
Inland Revenue PO Box 3753 Christchurch Mail Centre Christchurch 8140 |
| (If you're sending both a return and payment please use the payment address) | ||
| If you are an overseas-based student loan borrower, send your mail to: | ||
|---|---|---|
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 3754 Christchurch Mail Centre Christchurch 8140 New Zealand |
Inland Revenue PO Box 3754 Christchurch Mail Centre Christchurch 8140 New Zealand |
Inland Revenue Private Bag 1932 Dunedin 9054 New Zealand |
Send us an email
Because of the risk of personal information being intercepeted we cannot offer an email service to all our customers. Please use the forms below to correspond with us electronically.
| General enquiry form - non-specific enquiries |
|---|
| This online form allows customers to send in general, non-specific, tax and child support enquiries. |
| More information > |
| Non-resident general enquiry form - non-specific enquiries |
|---|
| This online form allows non-resident customers to send in general, non-specific enquiries. |
| More information > |
| Send and receive mail online (requires User ID and password) |
|---|
| This service allows all customers to send and receive secure mail to and from us. You can use this service to contact us about your tax affairs and child support, instead of phoning or writing. Secure mail cannot be used to dispute an assessment or determination made by us. To do this you need to follow the formal disputes process. |
| More information > |
| Overseas-based student loan borrowers: |
|---|
| nonres@ird.govt.nz |
Date published: 12 Oct 2004
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