All IRD phone numbers
Please have your IRD number ready so we can locate your files promptly.
Use our 0800 self-service lines to order forms and stationery, taxpacks or check personal information such as account balances (PIN required). Learn more >
Inland Revenue records all telephone calls received through our contact centres as part of our commitment to providing the best possible service to our customers. Please note that child support calls are not answered through our contact centres and so these calls may not be recorded. Call recording privacy statement >
We also provide a service for deaf or hearing impaired customers.
All hours of service are in New Zealand local time: GMT + 12 hours (mid-April to mid-September ), GMT + 13 hours (late September to early April).
If you've been affected by the Christchurch earthquakes please call our disaster recovery helpline on 0800 473 566.
| Income tax and general enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 227 774 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0738 | |
| Business income tax and general enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 377 774 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0736 | |
| Business GST enquiries, registration and returns | ||
|---|---|---|
| Calling within New Zealand | 0800 377 776 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0732 | |
| Overdue tax and returns | ||
|---|---|---|
| Calling within New Zealand | 0800 227 771 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0735 | |
| General employer enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 377 772 |
Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0763 | |
| File an employer schedule (ir-File) | ||
|---|---|---|
| Calling within New Zealand | 0800 473 829 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0747 | |
| Calling from cellphone | 04 978 0747 | |
| Child support enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 221 221 |
Calling hours: 8am to 5pm Monday to Friday. |
| Calling from cellphone | 0800 221 221 | |
| Calling from overseas | +64 9 984 2537 |
Calling hours: 8am to 5pm Monday to Friday (answerphone outside of business hours). |
| Calling from Australia (landline only) | 1 800 504 042 | |
| Employer enquiries about child support | ||
|---|---|---|
| Calling within New Zealand | 0800 220 222 |
Calling hours: 8am to 4.30pm Monday to Friday |
| Calling from overseas | +64 9 926 8701 | |
| Calling from cellphone | 0800 220 222 | |
| Fax within New Zealand | 09 984 3091 | |
| Fax from overseas | +64 9 984 3091 | |
| Student loan enquiries - New Zealand-based borrowers | ||
|---|---|---|
| Calling within New Zealand | 0800 377 778 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0762 | |
| Calling from cellphone | 04 978 0762 | |
| Student loan overdue tax and returns - New Zealand-based borrowers | ||
|---|---|---|
| Calling within New Zealand | 0800 377 771 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 09 926 4775 | |
| Overseas-based student loan borrowers | ||
|---|---|---|
|
Calling from overseas (overdue payments) |
Calling hours: 6am – 10pm NZ Time Monday to Friday |
|
| From Australia |
1800 559 653 Option1 |
|
| From UK |
0808 234 0098 Option 1 |
|
| Rest of the World |
+64 4 916 7114 Option 1 |
|
| Facsimile | +64 3 959 7613 | |
|
Calling from overseas (all other enquiries) |
+64 3 951 2020 |
Calling hours: 9am to 4.30pm NZ Time Monday to Friday |
| Facsimile | +64 3 951 2216 | |
| Working for Families Tax Credits automated service | ||
|---|---|---|
| Calling within New Zealand | 0800 257 777 |
Calling hours: 24 hours, 7 days |
| Working for Families Tax Credits enquiries from individuals | ||
|---|---|---|
| Calling within New Zealand | 0800 227 773 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0734 | |
| Working for Families Tax Credits enquiries from caregivers in business | ||
|---|---|---|
| Calling within New Zealand | 0800 377 774 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Corporate employer enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 443 553 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0763 | |
| All other corporate enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 443 773 |
Calling hours: 8am to 4.30pm Monday to Friday |
| Calling from overseas | +64 9 926 8692 | |
| Calling from cellphone | 09 926 8674 | |
| Non-resident general enquiries | ||
|---|---|---|
| Calling within New Zealand | 03 951 2020 |
Calling hours: 9am to 4.30pm, Monday to Friday |
| Calling from overseas | +64 3 951 2020 | |
| Facsimile | +64 3 951 2216 | |
| Non-resident entertainers | ||
|---|---|---|
| Calling within New Zealand | 09 984 4329 |
Calling hours: 8am to 4.30pm, Monday to Friday |
| Calling from overseas | +64 9 984 4329 | |
| Facsimile | +64 9 984 3081 | |
| Non-resident contractors | ||
|---|---|---|
| Calling within New Zealand | 04 890 3056 |
Calling hours: 8am to 4.30pm, Monday to Friday |
| Calling from overseas | +64 4 890 3056 | |
| Facsimile | +64 4 890 4502 | |
| Non-resident overdue tax and returns | ||
|---|---|---|
| Calling within New Zealand | 03 951 2004 |
Calling hours: 9am to 4.30pm, Monday to Friday |
| Calling from overseas | +64 3 951 2004 | |
| Facsimile | +64 3 951 2216 | |
| Business tax information officers, Maori community officers , employer registration and employer issues, including fringe benefit tax | ||
|---|---|---|
| Calling within New Zealand | 0800 377 772 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Deaf and hearing impaired customers - all enquiries | ||
|---|---|---|
| Fax within New Zealand | 0800 447 755 |
Hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Use this number to contact Corporate Communications, Internal Departments and Staff within National Office | ||
|---|---|---|
| Calling within New Zealand | 04 890 1500 |
Hours: 8am to 5pm Monday to Friday. |
| User ID and Password Enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 473 249 |
Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0747 | |
| Calling from cellphone | 04 978 0747 | |
| myIR Online Services Issues | ||
|---|---|---|
| Calling within New Zealand | 0800 787 287 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0747 | |
| Calling from cellphone | 04 978 0747 | |
| E-File - helpdesk (only for calls about E-File) | ||
|---|---|---|
| Calling within New Zealand | 0800 433 453 |
Calling hours: 8am to 4.30pm Monday to Friday |
| Fax within New Zealand | 04 890 4714 | |
| StationeryXpress - helpdesk | ||
|---|---|---|
| Calling within New Zealand | 0800 101 035 | |
| KiwiSaver enquiries from individuals | ||
|---|---|---|
| Calling within New Zealand |
0800 KIWISAVER (0800 549 472) |
Calling hours: 8am to 6.30pm Monday to Friday |
| KiwiSaver enquiries from employers | ||
|---|---|---|
| Calling within New Zealand | 0800 377 772 |
Calling hours: 8am to 6.30pm Monday to Friday |
Date published: 30 Apr 2013
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