Help: How to use this site
Find out here what to do if you can't use an online service on this website, for example a calculator or an online return.
|Issue||Description||Action to resolve|
There may be a firewall stopping you from connecting to secure websites if your computer is part of a local area network, or you use:
The way your computer has been set up will determine which internet sites you can use.
to add "https://www.ird.govt.nz/" to the list of trusted sites.
|128 bit encryption (MS Internet Explorer 5.01 and higher)||
There is a problem with Internet Explorer version 5.01 or later (Microsoft acknowledges this).
You may get the error message "The page cannot be displayed" while trying to access our ir-File service.
Go to "Related websites" (in the right hand navigation) for the Microsoft website.
If you have problems with the instructions, please contact Microsoft for assistance.
|"Root certificate expired" message||
If you have an older web browser (before Internet Explorer 5.00.2614 or Netscape 4.6) you may get this message when you access a secure webpage, ie, page addresses that start with "https" (this includes most of the online services and forms on this website).
The message occurs because your browser's root certificate (that confirms to your browser that the website you're connecting to really is the site that it claims to be) has expired.
To see which browser version you have:
Find out more about root certificates on the VeriSign Australia website (see "Related websites").
Date published: 27 Apr 2009
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