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Help: How to use this site

If you can't get through to our online services

Find out what to do if you can't use an online service on this website, eg, a calculator or an online return.

Issue Description Action to resolve
"Security Certificate issue: unable to load page"

On 30 October 2013 we implemented a security change that may affect those using an older operating system.
We renewed our SSL certificate with:

  • the issuer of the certificate now being DigiCert (formerly VeriSign), and
  • the certificate also being a SHA2 (formerly SHA1).

It is suggested that you update your browser to a more recent version.

If the above action does not resolve your issue, please call us on 0800 775 247 and when prompted, say the key phrase "online services".