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Contact details for tax agents

Phone numbersPostal addressesSend us an email

INFOexpress

If you are registered with us as a tax agent, phone the INFOexpress tax agent service on 0800 456 678 for immediate access to a range of automated services specially designed to help tax agents with routine enquiries. INFOexpress is available 24 hours, 7 days a week. The service provides an automated response from 6 am to midnight and accepts messages from midnight to 6 am. Learn more >

Inland Revenue records all telephone calls received through our call centres as part of our commitment to providing the best possible service to our customers. Call recording privacy statement >

Free 0800 calling does not apply to cellular calls.


Please note: the contact information provided on this page is for registered tax agents only. Individuals, businesses and overseas customers should refer to the contact information provided on the public section of our website.

Phone numbers

INFOexpress - for registered tax agents
Calling within New Zealand 0800 456 678 Calling hours:
24 hours, 7 days a week
- automated response from 6am to midnight
- accepts messages from midnight to 6am

StationeryXpress - helpdesk
Calling within New Zealand 0800 101 035  

E-File - helpdesk (only for calls about E-File)
Calling within New Zealand 0800 433 453 Calling hours:
8am to 4.30pm
Monday to Friday
Fax within New Zealand 04 890 4714

User ID and password enquiries
Calling within New Zealand 0800 473 249 Calling hours:
8am to 8pm Monday to Friday,
and 9am to 1pm Saturday
Calling from overseas +64 4 978 0747
Calling from cellphone 04 978 0747

File an employer schedule (ir-file)
Calling within New Zealand 0800 473 829 Calling hours:
8am to 8pm Monday to Friday,
and 9am to 1pm Saturday
Calling from overseas +64 4 978 0747
Calling from cellphone 04 978 0747

Look at account information issues
Calling within New Zealand 0800 787 287 Calling hours:
8am to 8pm Monday to Friday,
and 9am to 1pm Saturday
Calling from overseas +64 4 978 0742
Calling from cellphone 04 978 0742


Postal addresses

E-File Support Team:
E-File Support Team
Inland Revenue
PO Box 2198
Wellington

All postal addresses

Regional postal addresses
If you are closest to Takapuna or Manukau - send your mail to:
Payments Returns General correspondence
Inland Revenue
PO Box 1535
Waikato Mail Centre
Hamilton 3240
Inland Revenue
PO Box 1454
Waikato Mail Centre
Hamilton 3240
Inland Revenue
PO Box 1477
Waikato Mail Centre
Hamilton 3240
If you are closest to Hamilton, Tauranga, Rotorua, Gisborne, New Plymouth, Napiet, Palmerston North or Wellington - send your mail to:
Payments Returns General correspondence
Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
If you are closest to Whangarei, Nelson, Greymouth, Christchurch, Timaru, Dunedin or Invercargill - send your mail to:
Payments Returns General correspondence
Inland Revenue
PO Box 3754
Christchurch Mail Centre
Christchurch 8140
Inland Revenue
PO Box 3752
Christchurch Mail Centre
Christchurch 8140
Inland Revenue
PO Box 3753
Christchurch Mail Centre
Christchurch 8140


Send us an email

Send and receive mail online
This service allows all Inland Revenue customers to send and receive secure mail to Inland Revenue. You can use this service to contact Inland Revenue about your tax affairs instead of phoning or writing. However, secure mail cannot be used to dispute an assessment or determination made by Inland Revenue. To do this you need to use the formal disputes process.
More information >


StationeryXpress - helpdesk
stationeryxpress@wickliffe.co.nz

E-File Support Team (only for emails about E-File)
efile.team@ird.govt.nz


 


Date published: 12 Oct 2004

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