Contact details for tax agents
| Phone numbers | Postal addresses | Send us an email |
Tax agents' 0800 self-service line
If you are registered with us as a tax agent, call the 0800 self-service line on 0800 456 678 for immediate access to a range of automated services specially designed to help tax agents with routine enquiries. The tax agents' 0800 self-service line is available any time (except between 5am to 6am) seven days a week. Learn more >
Inland Revenue records all telephone calls received through our call centres as part of our commitment to providing the best possible service to our customers. Call recording privacy statement >
Free 0800 calling does not apply to cellular calls.
Please note: the contact information provided on this page is for registered tax agents only. Individuals, businesses and overseas customers should refer to the contact information provided on the public section of our website.
Phone numbers
| 0800 self-service - helpdesk for registered tax agents | ||
|---|---|---|
| Calling within New Zealand | 0800 456 678 | Calling hours: 6am - 5am, seven days a week |
| StationeryXpress - helpdesk | ||
|---|---|---|
| Calling within New Zealand | 0800 101 035 | |
| E-File - helpdesk (E-File enquiries only) | ||
|---|---|---|
| Calling within New Zealand | 0800 433 453 | Calling hours: 8am to 4.30pm Monday to Friday |
| Fax within New Zealand | 04 890 4714 | |
| User ID and password enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 473 249 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0747 | |
| Calling from cellphone | 04 978 0747 | |
| File an employer schedule (ir-file) | ||
|---|---|---|
| Calling within New Zealand | 0800 473 829 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0747 | |
| Calling from cellphone | 04 978 0747 | |
| Look at account information issues | ||
|---|---|---|
| Calling within New Zealand | 0800 787 287 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0742 | |
| Calling from cellphone | 04 978 0742 | |
| Submitting a Research and Development tax credit Detailed Statement | ||
|---|---|---|
| Calling within New Zealand | 0800 399 001 | Calling hours: 8am to 4.30pm Monday to Friday |
Postal addresses
| E-File Support Team: |
|---|
| E-File Support Team Inland Revenue PO Box 2198 Wellington |
Payments, returns and general correspondence
| Please send your mail to: | ||
|---|---|---|
| Inland Revenue PO Box 39050 Wellington Mail Centre Lower Hutt 5045 | ||
Send us an email
| Secure mail online |
|---|
|
This service allows all customers to send and receive secure mail to and from Inland Revenue. You can use this service to contact us about your tax affairs and child support, instead of phoning or writing. Secure mail cannot be used to dispute an assessment or determination made by us. To do this you need to follow the formal disputes process. |
| More information > |
| StationeryXpress - helpdesk |
|---|
| stationeryxpress@wickliffe.co.nz |
| E-File Support Team (E-File emails only) |
|---|
| efile.team@ird.govt.nz |
Date published: 13 May 2010
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