Changes to Notice of direct credit letter

Currently, we send a letter for every refund. These letters can repeat information already in myIR or on bank statements.

Changes you’ll see

From 19 May 2026, we will send fewer of these letters when we pay refunds to a client’s bank account or your disbursement account.

If you have the client redirect for refunds enabled, you may notice fewer letters being sent to you.

We will continue to send letters for overpayments such as when a return is amended, a previous debit assessment is reduced, or there are credits in FamilyBoost and unclaimed monies accounts.

Payment details will still be in myIR and or on bank statements.