Te whakaroa atu i te wa whakahoki puka take 2009 mai
Extension of time arrangements for 2009 returns
Filing performance
Interim target performance
At any time you can request reports detailing your overall filing performance. You can do this through your E-File or TAMS package. These electronic reports can be read on screen and/or printed.
After each target date we'll also send reports detailing your overall filing performance and a breakdown by return type. You can use these reports to verify that your own statistics are correct.
If your EOT arrangements are being supervised by your agent account manager or Large Enterprises account manager and you fail to meet the negotiated targets and it's considered that your performance has been less than satisfactory, we will:
- hold discussions with you and explain that we are considering withdrawing your EOT
- consider and reply to any oral or written submissions from you, and
- formally notify you in writing of our decision.
Many outcomes are possible given the open discussions that will take place. One decision could be that we intend to withdraw your EOT from all or some of your clients. If this is the case we'll notify you in writing of the names of clients who have had EOT withdrawn.
When EOT is withdrawn, we'll:
- write to each of the identified clients to tell them that EOT has been withdrawn, and
- commence our normal policing actions on those outstanding returns.
Filing performance as at 31 March 2010
If your filing performance as at 31 March 2010 is less than 100% we'll take the following action. If your performance is:
- 98% or better we'll send you a letter of achievement and encouragement towards the ultimate goal of 100%
- less than 85% we'll send you a strong caution and supervise your EOT arrangement for the 2010-11 return filing year
- less than 80% for the last two consecutive years we'll consult with you and may withdraw your EOT.
Your agent account manager or Large Enterprises account manager will discuss the reasons why you haven't met your filing target. Outstanding returns of clients who have D status are excluded from both target and performance for purposes of the filing statistics and performance letters. We consider clients who have been sent an L Letter (but have yet to file the return) the same as those clients with D status for filing statistics and performance letters.
Supervised EOT
If your performance is less than 85% as at 31 March 2010 - your agent account manager or Large Enterprises account manager will negotiate interim targets with you for next year (with a view to improving performance over time).
Targets won't be negotiated retrospectively - once failed, a target remains failed, so make sure you contact your agent account manager or Large Enterprises account manager early to discuss any difficulties you may be having in meeting targets.
Note: The key word here is "negotiated". In such circumstances we'll expect you to have a business plan that, over the filing year, enables you to achieve at least 95% of your clients returns filed with the ultimate goal of 100% in mind.
Date published: 07 Jul 2009
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