INFOexpress
INFOexpress
INFOexpress is our automated telephone service. You can phone INFOexpress to order Inland Revenue forms and booklets, get tax payment information and updates on account balances (income tax, GST, employer accounts for PAYE, child support, ESCT - formerly SSCWT, FBT and student loans). INFOexpress is available between 6am and 12 midnight, seven days a week.
INFOexpress tax agent line - freephone 0800 456 678
If you are registered with us as a tax agent, phone the INFOexpress tax agent service for immediate access to a range of automated services specially designed to help tax agents with routine enquiries. INFOexpress is available 24 hours, 7 days a week. The service provides an automated response from 6am to12 midnight and accepts messages from 12 midnight to 6am.
Access to your client’s information requires your tax agent IRD number, plus the regular PIN (personal identification number) allocated to your organisation. Simple messages will guide you each step of the way. Restricted information about your organisation, and the ability to change or reset the regular PIN, is maintained in a separate master account with its own PIN held by a senior member of your organisation.
Free 0800 calling does not apply to cellular calls.
These services respond to your requests for information on returns and refunds, for personal tax summaries and summaries of earnings, and for other information and publications.
Information on client returns and refunds
You can use INFOexpress to find out:
- whether we have received a GST or income tax return
- the likely length of time before a GST or income tax refund is made, if you are expecting one.
Personal tax summaries and summaries of earnings
You can request:
- a personal tax summary and/or
- a summary of earnings for your clients.
You can also:
- confirm your client's personal tax summary
- update interest and dividends
- provide tax credit (formerly rebate) information.
Other information and publications
You can use INFOexpress to request:
- a statement of account for any tax type for which your client is linked
- an L letter to be issued to your clients
- a printout of your current clients
- client linking or delinking
- a new personal identification number (PIN), or a change to or resetting of your PINs (see more on using PINs)
- Inland Revenue publications, such as returns, tables, guides, forms and brochures (it will help if you know the stationery number of the brochure you require).
What are the benefits of using INFOexpress?
As an agent, you will gain the following benefits from using INFOexpress.
- It is available for longer hours than our call centres.
- It provides up-to-date information.
- You can receive information without speaking to a service representative. You can then choose to phone us on the tax agents' 0800 number based on this information.
In addition, you benefit from the speed of INFOexpress.
- You can receive information by fax, usually within 30 minutes.
- If you prefer not to listen to all the recorded prompts, you can skip to the service you require. For details of the codes you need, see our tax agents' INFOexpress guide.
- You can set up speed dial options to get to the areas you use most often.
Date published: 14 Jul 2008
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