Tax agents' 0800 self-service line
Tax agents' 0800 self-service line
Use our tax agents' 0800 self-service line to order Inland Revenue forms and booklets, and get tax payment information and updates on account balances (income tax, GST, employer accounts for PAYE, child support, ESCT, FBT and student loans). You can call us anytime (except between 5am and 6am) seven days a week.
Tax agents' 0800 self-service line - freephone 0800 456 678.
If you're registered with us as a tax agent, call the tax agents' 0800 self-service line for instant access to services specifically designed for tax agents. You can call us anytime (except between 5am and 6am) seven days a week.
Access to your client's information requires your tax agent IRD number, plus the regular PIN (personal identification number) allocated to your agency. Simple messages will then take you through each step of the way. Restricted information about your agency, and the ability to change or reset the regular PIN, is maintained in a separate master account with its own PIN held by a senior member of your agency
Free 0800 calling does not apply to cellular calls.
You can use these services to get information about returns and refunds, request personal tax summaries and summaries of earnings, and for other information and publications.
Information on client returns and refunds
You can use our tax agents' 0800 self-service line to find out:
- whether we have received a GST or income tax return
- how long it will take to issue a GST or income tax refund, if you are expecting one.
Personal tax summaries and summaries of earnings
You can request:
- a personal tax summary and/or
- a summary of earnings for your clients.
You can also:
- confirm your client's personal tax summary
- update interest and dividends
- provide tax credit (formerly rebate) information.
Other information and publications
You can use our tax agents' 0800 self-service line to request:
- a statement of account for any tax type for which your client is linked
- an L letter to be issued to your clients
- a printout of your current clients
- client linking or delinking
- a new personal identification number (PIN), or a change to or resetting of your PINs (see more on using PINs)
- Inland Revenue publications, such as returns, tables, guides, forms and brochures (it will help if you know the stationery number of the brochure you require).
Good reasons for using our tax agents' 0800 self-service line
As an agent, you will gain the following benefits from using our tax agents' 0800 self-service line.
- You can call us after hours.
- You receive up-to-date information.
- You can get information without speaking to a service representative. You can then call us for follow-up information.
- You get fast service.
- You don't have to listen to all the recorded prompts. You can skip to the service you require. See our tax agent's 0800 self-service guide for details of the codes you need.
You can set up speed dial options to get to the areas you use most often.
Date published: 13 May 2010
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