Tax agents' 0800 self-service line
Tax agents' 0800 self-service line frequently asked questions
For detailed instructions on using our tax agents' 0800 self-service line see our Tax agents' 0800 self-service line calling aid (IR358) under "Forms and guides".
I enter the information requested, but the tax agents' 0800 self-service line asks for the information again, or disconnects me. Why does this happen?
You must press the hash key (#) after you have entered your IRD number, your PIN, and any relevant dates or telephone numbers. The hash key also indicates that you have finished your recording.
Can I set up a speed dial option on my telephone to access the tax agents' 0800 self-service line?
Yes. This service will accept speed dialing. You may need to go through some trial and error before you get the correct number of pauses in the right places. Once you have established the correct number, you can then access frequent requests.
The system will not give me my client's GST details, even though I've prepared their income tax returns for years. What is the problem?
This service will give you information only for clients who are on your client list for the tax types they are linked to. If you have written authority from your client, you can link them to your client list for all tax types while still maintaining their existing mailing addresses (that is, they still get their GST or PAYE returns).
I rang the tax agents' 0800 self-service line but it told me that my access was suspended. Why?
A personal identification number (PIN) is suspended if you enter it incorrectly five times consecutively. You can reset it by contacting us on the tax agents' 0800 number (a senior member of the agency should call). More about using PINs ›
I requested two pads of IR586 automatic payment forms, but only received two individual forms. What happened to the rest of my order?
To avoid confusion our automated 0800 self-service line always accepts quantities as individual items. If you need a pad of forms, such as the IR586, request 50 forms, for two pads, request 100 forms, and so on. If you want to request bulk stationery please use StationeryXpress. You can also download stationery from "Forms and guides".
Date published: 13 May 2010
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