INFOexpress
INFOexpress PIN usage and maintenance
If you are a tax agent using INFOexpress, you need to know when to use the regular PIN and when the master PIN is required. You should also be familiar with the procedures for resetting and maintaining your PINs.
Regular PIN or master PIN?
The INFOexpress tax agent line involves two types of PIN: the regular PIN and the master PIN. Only the master PIN can access the tax agency's details.
To access your clients' information, you need:
- your tax agent IRD number
- the regular PIN allocated to your firm.
Simple recorded messages guide you each step of the way through the services that INFOexpress has to offer.
The master PIN allows access to the separate master account, which contains:
- restricted information about your firm
- the capacity to change or reset the regular PIN.
This master PIN is sent to a senior member of your firm. We suggest that the regular PIN is given to staff members, while a senior member who is readily available to staff holds the master PIN.
PIN resetting
If the regular PIN requires resetting, a senior member of the firm can either:
- contact our call centre on the tax agents' 0800 number, or
- use the firm's master PIN number to reset the regular PIN through INFOexpress.
PIN maintenance and troubleshooting
If you experience problems with a regular or master PIN, here are some ideas that may help.
- If a PIN is suspended, it can be reset to the original number, reducing confusion over what the PIN is.
- The person responsible for the master PIN should be a senior person who is readily available to reset the PIN, such as the office manager.
If you suspend the master PIN, a senior member of the firm should contact our call centre on 0800 456 678 to have it reinstated.
Date published: 12 Oct 2004
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