Annual report - 2004 - Part 3

Our compliance model from the 2004 Annual Report

86% customer satisfaction
97% satisfaction with advisory services
$787 million assessed audit discrepancies
$120 million increase in debt under instalment

Our compliance model helps us to meet our desired future by understanding the factors that influence taxpayer decisions and behaviour, and their impact on compliance attitudes and the response required.

The model promotes a more tailored, responsive approach to taxpayers and recognises the external factors that influence taxpayer compliance attitudes and behaviours. The model is a reflection of compliance generally and therefore can apply equally to the payment of child support and student loan repayments.

One of the concepts behind the compliance model is the tax system and administration being designed to facilitate compliance among the majority of taxpayers who do, or who aim to, comply with the law. But at the same time the design must ensure that appropriate sanctions apply for deliberate non-compliance.

The thinking behind our compliance model is aiding us to deliver services in a way that strengthens community confidence in Inland Revenue. It is helping us to think about how to make it easier to contact us, to tailor our services and address non-compliance.

The following sections show how we apply the compliance model thinking to our activities in
2003-04.

Click on image below to get full sized view