Part three - Key strategies
Includes: sections on promoting compliance, gaining organisational efficiency, and developing capability.
Promoting compliance
The majority of our customers willingly meet their obligations of their own accord.
Providing information and support
One of our main approaches to maintaining voluntary compliance is to make sure that our customers have access to easy-to-use and convenient services and information.
Maintaining compliance with the law
Our compliance activities help to maintain and improve voluntary compliance.
Tackling the harder end of compliance
The Tax Administration Act requires our customers to meet certain obligations around record keeping, filing and paying.
Gaining organisational efficiency
During 2005-06, we continued to seek ongoing efficiencies across our functions and service delivery activities.
Reducing compliance costs
Inland Revenue's strategic direction recognises the need to reduce customers' compliance costs over time.
Developing the capability of our people and providing the tools they need
Our work in this area contributes to the achievement of the Development Goals for the State Services.
Becoming an employer of choice
One of our major initiatives was to understand and develop our level of employee engagement.
Excellent state servants
To deliver the services that will help our customers comply with their obligations and receive their entitlements, our people need to have well-developed technical skills.
Key people statistics
The qualifications profile of our people illustrates a continued increase in the number of employees with tertiary qualifications.
Developing our tools
During 2005-06 we introduced a new information technology strategy, which is aligned with Our Way Forward.
Other sections in this report
Preface | Commissioner's introduction | Part two | Part three | Part four | Part five | Part six | Audit report | Additional information | Cover and Directory |
Date published: 26 Oct 2006
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