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E pa ana ki Te Tari Taake

Statement of Intent - 2004 - Part 1

Ensuring we have the right capability - pages 39-40

Other tax administrations

We are continuing to develop our cooperative relationships with other tax administrations and the OECD in order to benefit from the use of collective expertise from other tax administrations and to help develop best practice policy and processes. In addition, closer relations between Inland Revenue, other tax administrations and the OECD will allow us to minimise the risks and maximise the opportunities stemming from e-commerce and globalisation.

We are also continuing to benchmark our performance against other tax administrations. This benchmarking is important to assist us in determining areas of possible risk or where performance improvements are required.

Other capability areas

Knowledge

Our ability to systematically capture and use our organisational knowledge contributes to our overall capability. The more successful we are at disseminating the learning we have gained, the more we are able to achieve our outcomes. To enhance our ability to manage organisational knowledge, our technology strategy includes a number of initiatives, including our data warehouse and organisation performance management.

Our FIRST information technology system will continue to be the foundation of our approach to knowledge management. It maintains data on all our transactions with our customers. Through our data warehouse, we are able to turn this data into knowledge for analytical purposes. This enhances our ability to develop strategies, business processes and interventions that increase compliance and protect the integrity of the tax system. For example, this knowledge is used to assist our audit function in carrying out risk analysis so we can prioritise our case selection.

Several other business initiatives will also contribute to enhancing organisational knowledge. One example is our Industry Partnership initiative. This aims to understand the reasons for non-compliance within different industries. By disseminating this knowledge we will be able to provide more effective services to taxpayers across all of our functions.

Resources

One aim of government is that the capability of the public sector should be strengthened to ensure that departments are able to deliver their outputs and manage towards achieving outcomes for the community. Our personnel costs comprise approximately 58% of our total expenditure, and it is important that we ensure that sufficient resource funding is available to meet our capability requirements in a sustainable manner.

We are targeting resources towards attracting and retaining people who possess the skills that we require to deliver our outputs, particularly in the more complex and specialist areas of our business. We are also dedicating significant resources towards strengthening our existing capability, particularly in the areas of leadership development, management training, and project management skills.

A key element of our strengthened planning process is also looking at where we can improve productivity to release resources for re-investment in other areas to improve the delivery of services that contribute to achieving our outcomes.

We are also targeting resources towards increasing compliance, with additional funding for child support and audit initiatives over the coming year.

Structure

Our environment is characterised by changing legislative responsibilities, technologies, and business processes. Our ability to respond to a changing environment forms an important part of our capability and we need to ensure we have the best structure for delivering our services. Although no major structural changes are planned, we anticipate ongoing incremental reviews of our structure.

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Other pages in: Statement of Intent - 2004 - Part 1
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Date published: 16 Nov 2004

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