Statement of Intent - 2004 - Part 1
What we strive to achieve - pages 13-14
Figure 6 -
Family assistance outcomes
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The government has a range of programmes under the family assistance umbrella that provide financial support for families with dependent children. These programmes are administered jointly by the Ministry of Social Development and Inland Revenue. This is an increasing focus of work due to our involvement in the development and implementation of the family assistance component of the Government's Working for Families package of reforms, that will be implemented progressively over the next three years.
In addition, Inland Revenue pays paid parental leave on behalf of the Department of Labour.
Our outcomes reflect that all families who are eligible for assistance should receive the correct amount that they are entitled to, and that we aim for our systems, processes and people to make this easy. For example, to achieve one of our intermediate outcomes-applying for and receiving family assistance is easy-we need to ensure not only that we are easy to reach, but also that our systems are straightforward and work well, and that our people are skilled, professional and courteous.
Our family assistance and paid parental leave activities are integrated within the same outputs as our taxation activities. The focus of our activity is on:
- providing policy advice
- providing information on obligations and entitlements
- disbursing payments
- preventing debt but actively managing it when it does occur.
Figure 7 -
Student loan outcomes
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The student loan scheme is designed to enhance access to tertiary study. Inland Revenue supports this wider government outcome through the collection of student loan repayments and the management of overdue loan repayments.
Our primary student loan outcome reflects our focus on the loan being repaid. This may be done by borrowers simply meeting their repayment obligations or may include borrowers making voluntary repayments. Key to achieving our outcomes is ensuring borrowers understand their repayment obligations, and that our requirements do not create barriers to repaying the loan.
Our student loan activities are integrated within the same outputs as our taxation activities. The focus of our activity is on:
- providing policy advice
- providing information
- processing payments
- actively managing debt when it occurs.
Other pages in: Statement of Intent - 2004 - Part 1
- What we strive to achieve - pages 10-11
- What we strive to achieve - pages 12-13
- Choosing the right activities to achieve our outcomes - page 15
- Choosing the right activities to achieve our outcomes - pages 15-16
- Choosing the right activities to achieve our outcomes - page 17
- Choosing the right activities to achieve our outcomes -page 18-19
- Policy and legislation - page 19
- Inland Revenue's Charter - page 20
- Strengthening our customer focus - page 21
- Strengthening our customer focus - page 22
- Strengthening our customer focus - page 23
- Strengthening our customer focus - pages 24-26
- Strengthening our customer focus - pages 26-27
- Strengthening our customer focus - pages 27-28
- Enhancing our services - pages 29-30
- Enhancing our services - pages 31-32
- Enhancing our services - pages 32-33
- Ensuring we have the right capability - pages 34-35
- Ensuring we have the right capability - pages 36-37
- Ensuring we have the right capability - pages 37-39
- Ensuring we have the right capability - pages 39-40
- Mitigating risk by strengthening governance - pages 41-42
- Measuring and evaluating our performance - pages 43-44
Date published: 16 Nov 2004
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