Size and shape of Inland Revenue
A brief summary of key business statistics and the Department's Charter.
Inland Revenue is a large organisation dealing with high volumes of transactions which can frequently involve very complex matters. Our main functions include:
- advising government, with The Treasury, on tax policy and certain social policy measures
- collecting tax payments, child support and student loans
- distributing payments such as tax refunds and rebates, family assistance (including the Working for Families package), child support and paid parental leave.
Our customer base at 30 June 2005
- 5,979,367 taxpayers (includes individuals, businesses, partnerships, trusts and other entities)
- 445,074 student loan borrowers
- 144,678 child support custodians with a current year entitlement
- 142,707 child support paying parents
- approximately 169,000 family assistance recipients[ 1]
- 19,193 paid parental leave recipients.
Resources
- 4,762[ 2] full-time equivalent people based in 17 cities and towns
- annual appropriation for 2006-07 of $531 million.
Workload volume indicators
In 2006-07 we expect to:
- process up to 8.1 million returns and up to 8.3 million payments
- action up to 13.9 million customer contacts, including child support
- assess $45.8 billion in revenue.
| Our Charter |
|---|
| Inland Revenue collects money to pay for public services and helps people to meet their obligations. We work within the Inland Reveneue acts and other relevant laws. We also work in ways consistent with the spirit of the Treaty of Waitangi. |
| How we will work with you |
| We will be prompt, courteous and professional. We will follow through on what we say we will do. We acknowledge your individual, cultural and special needs and will look for solutions to them. The person you are dealing with will give you their name. We will continually improve our service by collecting information about how we are doing and using it to raise our performance. |
| Reliable advice and information |
| We will provice you with reliable and correct advice and information about your entitlements and obligations. We will assist you to get in touch with the right people for your needs. We will be well-trained and competent. We will keep looking for new and better ways to give you advice and information. |
| Confidentiality and privacy |
| We respect your privacy and treat all information about us as private and confidential. Information you provide will be kept secure and will be used or disclosed only as required by law. |
| Consistency and equity |
| We will apply the law consistently so everyone gets their entitlements and pays the right amount. We will take your particular circumstances into account as far as the law allows us to. |
| Your right to question us |
| You can question the information, advice and service we give you. We will inform you about options available for resolving disagreements and we will work with you to reach an outcome quickly and simply. For this Charter to work effectively, we rely on each taxpayer to provide all the relevant information when dealing with Inland Revenue. Signed by: David Butler Commissioner of Inland Revenue |
1The number of customers eligible for payments has increased under phase two of Working for Families, which took effect from April 2006.
2As at 30 June 2005.
Other sections of this report
| Minister's foreword | Size and shape | Part One | Part Two | Part Three | Part Four | Part Five |
Date published: 09 Aug 2006
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