Child support
Phone numbers | Postal addresses | Send us an email |
Please have your IRD number ready so we can locate your files promptly.
INFOexpress is our automated telephone service. Order forms and stationery, taxpacks or check personal information such as account balances (PIN required). Learn more >
Inland Revenue records all telephone calls received through our call centres as part of our commitment to providing the best possible service to our customers. Call recording privacy statement >
We also provide a service for deaf or hearing impaired customers.
All hours of service are in New Zealand local time: GMT + 12 hours (mid-April to mid-September ), GMT + 13 hours (late September to early April).
Free 0800 calling does not apply to cellular calls - except for Child Support 0800 221 221 and 0800 220 222.
Phone numbers
| Employer enquiries - child support | ||
|---|---|---|
| Calling within New Zealand | 0800 220 222 | Calling hours: 8am to 6pm Monday to Friday. |
| Calling from cellphone | 0800 220 222 | |
| Child support enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 221 221 | Calling hours: 8am to 5pm Monday to Friday |
| Calling from overseas | +64 9 984 2537 | |
| Calling from cellphone | 0800 221 221 | |
| Employer enquiries about child support | ||
|---|---|---|
| Calling within New Zealand | 0800 220 222 | Calling hours: 8am to 4.30pm Monday to Friday |
| Calling from overseas | +64 9 984 2539 | |
| Calling from cellphone | 0800 220 222 | |
| Fax within New Zealand | 09 984 3091 | |
| Fax from overseas | +64 9 984 3091 | |
Postal addresses
| To write to your local Child Support: | ||
|---|---|---|
| North of Hamilton: | Hamilton to Wellington inclusive: | South Island: |
| Child Support PO Box 1454 Waikato Mail Centre Hamilton 3240 |
Child Support PO Box 39010 Wellington Mail Centre Lower Hutt 5045 |
Child Support PO Box 3753 Christchurch Mail Centre Christchurch 8140 |
You can find Child Support offices at these locations:
| All other child support enquiries | ||
|---|---|---|
| Christchurch 224 Cashel St Fax 03 977 9856 |
Manukau Housing NZ Building Cnr Amersham and Osterley Ways Fax 09 984 3091 |
Rotorua Zen's Centre 1135 Arawa Street Fax 07 921 0733 |
| Dunedin Philip Laing House 144 Rattray Street Fax 03 951 7103 |
Napier The Library Building Civic Court 22 Station Street Fax 06 974 6211 |
Takapuna AIA Building 5-7 Byron Avenue Fax 09 970 2900 |
| Gisborne Quay Point 41 Reads Quay Fax 06 867 3741 |
Nelson Civic House Cnr Trafalgar and Halifax Streets Fax 03 989 6201 |
Tauranga Regency House 1 Elizabeth Street Fax 07 927 2762 |
| Hamilton Cnr Bryce Street and Claudelands Road Fax 07 959 7602 |
New Plymouth Tasman Towers 52-58 Gill Street Fax 06 968 0632 |
Wellington NZ Post Headquarters 7-27 Waterloo Quay Fax 04 890 0008 |
| Invercargill Oterewa House 45 Yarrow Street Fax 03 214 3973 |
Palmerston North Cnr Ferguson and Ashley Streets Fax 06 953 0712 |
Whangarei Acsot House 72-82 Bank Street Fax 09 430 3467 |
Community Liaison Officers
If you want someone to speak to your community organisation, school, workplace, government department, youth or specialist group about Child Support, call 0800 221 221 and ask to speak to the community liaison officer in your region.
Send us an email
Because of the risk of personal information being intercepeted we cannot offer an email service to all our customers. Please use the forms below to correspond with us electronically.
| General enquiry form - non-specific enquiries |
|---|
| This online form allows customers to send in general, non-specific, tax and child support enquiries. |
| More information > |
| Non-resident general enquiry form - non-specific enquiries |
|---|
| This online form allows non-resident customers to send in general, non-specific enquiries. |
| More information > |
| Send and receive mail online (requires User ID and password) |
|---|
| This service allows all customers to send and receive secure mail to and from us. You can use this service to contact us about your tax affairs and child support, instead of phoning or writing. Secure mail cannot be used to dispute an assessment or determination made by us. To do this you need to follow the formal disputes process. |
| More information > |
Date published: 12 Oct 2004
Back to top
