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Budget 2024 | The Government has confirmed changes to personal income tax, the independent earner tax credit, in-work tax credit, and the minimum family tax credit. Find out more: Personal income tax threshold changes

You may notice the following changes the next time you call us:

  • You’ll hear a different voice.
  • The prompts you hear when you call us will be shorter.
  • More help for you when making a credit card payment by phone.

As well as these changes, we also have some new options.

  • Customers from the United Kingdom, Australia, Canada, United States of America, China, South Korea, and the Hong Kong Special Administrative Region can now call us tollfree.
  • We have a new phoneline that takes you through our options at a slower speed. If you would like to listen to your options at a slower pace, call 0800 700 334.
Last updated: 27 Nov 2023
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