Employer enquiries
Phone numbers | Postal addresses | Send us an email |
Please have your IRD number ready so we can locate your files promptly.
Use our 0800 self-service lines to order forms and stationery, taxpacks or check personal information such as account balances (PIN required). Learn more >
Inland Revenue records all telephone calls received through our contact centres as part of our commitment to providing the best possible service to our customers. Please note that child support calls are not answered through our contact centres and so these calls may not be recorded. Call recording privacy statement >
We also provide a service for deaf or hearing impaired customers.
All hours of service are in New Zealand local time: GMT + 12 hours (mid-April to mid-September ), GMT + 13 hours (late September to early April).
If you've been affected by the Christchurch earthquakes please call our disaster recovery helpline on 0800 473 566.
Phone numbers
| File an employer schedule (ir-File) | ||
|---|---|---|
| Calling within New Zealand | 0800 473 829 | Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from cellphone | 04 978 0747 | |
| General employer enquiries - including registration issues, fringe benefit tax and KiwiSaver | ||
|---|---|---|
| Calling within New Zealand | 0800 377 772 |
Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0763 | |
| General business tax enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 377 774 |
Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Corporate employers | ||
|---|---|---|
| Calling within New Zealand | 0800 443 553 |
Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0763 | |
| Business tax information officers and Kaitakawaenga Māori | ||
|---|---|---|
| Calling within New Zealand | 0800 377 772 |
Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Employer enquiries - child support | ||
|---|---|---|
| Calling within New Zealand | 0800 220 222 |
Calling hours: 8am to 6pm Monday to Friday |
| Calling from cellphone | 0800 220 222 | |
Postal addresses
| Send your mail to: | ||
|---|---|---|
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 39050 Wellington Mail Centre Lower Hutt 5045 | Inland Revenue PO Box 39090 Wellington Mail Centre Lower Hutt 5045 | Inland Revenue PO Box 39010 Wellington Mail Centre Lower Hutt 5045 |
| (If you're sending both a return and payment please use the payment address) | ||
Send us an email
| Secure mail online (requires User ID and password) |
|---|
|
This service allows all customers to send and receive secure mail to and from us. You can use this service to contact us about your tax affairs and child support instead of phoning or writing. Secure mail cannot be used to dispute an assessment or determination made by us. To do this you need to follow the formal disputes process. |
| More information > |
| Non-resident general enquiry form - non-specific enquiries |
|---|
| This online form allows non-resident customers to send in general non-specific enquiries. |
| More information > |
| Overseas-based student loan borrowers - Overdue Payments |
|---|
| obbteam @ird.govt.nz |
| Overseas-based student loan borrowers - All other enquiries: |
|---|
| nonres@ird.govt.nz |
| Employer schedules (ir-File) | |
|---|---|
| ir-File helpdesk | You can contact us through our secure mail service . |
| General enquiry form - KiwiSaver enquiries |
|---|
| If you have a general enquiry about KiwiSaver you can email our KiwiSaver team. Please don't include your IRD number, or ask us for tax or financial advice in your message. We'll reply by email within five working days. If you want to keep a copy of your request for your own records, print the confirmation page. If you need an urgent response, or if your request is for personal information, please call us. |
| More information > |
Date published: 23 Apr 2013
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