Employer enquiries
Phone numbers | Postal addresses | Send us an email |
Please have your IRD number ready so we can locate your files promptly.
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Inland Revenue records all telephone calls received through our call centres as part of our commitment to providing the best possible service to our customers. Call recording privacy statement >
We also provide a service for deaf or hearing impaired customers.
All hours of service are in New Zealand local time: GMT + 12 hours (mid-April to mid-September ), GMT + 13 hours (late September to early April).
Free 0800 calling does not apply to cellular calls.
Phone numbers
| File an employer schedule (ir-File) | ||
|---|---|---|
| Calling within New Zealand | 0800 473 829 | Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from cellphone | 04 978 0747 | |
| KiwiSaver enquiries from employers | ||
|---|---|---|
| Calling within New Zealand | 0800 377 772 | Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling by cellphone | 04 978 0763 | |
| General employer enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 377 772 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0763 | |
| Employer registration and issues, including fringe benefit tax | ||
|---|---|---|
| Calling within New Zealand | 0800 377 772 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Corporate employers | ||
|---|---|---|
| Calling within New Zealand | 0800 443 553 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0754 | |
| Calling from cellphone | 04 978 0754 | |
| Business tax information officers, Kaitakawaenga Maori, employer registration and employer issues, including fringe benefit tax and KiwiSaver | ||
|---|---|---|
| Calling within New Zealand | 0800 377 772 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Employer enquiries - child support | ||
|---|---|---|
| Calling within New Zealand | 0800 220 222 | Calling hours: 8am to 6pm Monday to Friday |
| Calling from cellphone | 0800 220 222 | |
| File an employer schedule (ir-File) | ||
|---|---|---|
| Calling within New Zealand | 0800 473 829 | Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from cellphone | 04 978 0747 | |
| General business tax enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 377 774 | Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
Postal addresses
| If you are closest to Takapuna or Manukau - send your mail to: | ||
|---|---|---|
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 1535 Waikato Mail Centre Hamilton 3240 |
Inland Revenue PO Box 1454 Waikato Mail Centre Hamilton 3240 |
Inland Revenue PO Box 1477 Waikato Mail Centre Hamilton 3240 |
| (If you're sending both a return and payment please use the payment address) | ||
| If you are closest to Hamilton, Tauranga, Rotorua, Gisborne, New Plymouth, Napier, Palmerston North or Wellington - send your mail to: | ||
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 39050 Wellington Mail Centre Lower Hutt 5045 |
Inland Revenue PO Box 39090 Wellington Mail Centre Lower Hutt 5045 |
Inland Revenue PO Box 39010 Wellington Mail Centre Lower Hutt 5045 |
| (If you're sending both a return and payment please use the payment address) | ||
| If you are closest to Whangarei, Nelson, Greymouth, Christchurch, Timaru, Dunedin or Invercargill - send your mail to: | ||
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 3754 Christchurch Mail Centre Christchurch 8140 |
Inland Revenue PO Box 3752 Christchurch Mail Centre Christchurch 8140 |
Inland Revenue PO Box 3753 Christchurch Mail Centre Christchurch 8140 |
| (If you're sending both a return and payment please use the payment address) | ||
Send us an email
Because of the risk of personal information being intercepeted we cannot offer an email service to all our customers. Please use the forms below to correspond with us electronically.
| General enquiry form - non-specific enquiries |
|---|
| This online form allows customers to send in general, non-specific, tax and child support enquiries. |
| More information > |
| Non-resident general enquiry form - non-specific enquiries |
|---|
| This online form allows non-resident customers to send in general, non-specific enquiries. |
| More information > |
| Send and receive mail online (requires User ID and password) |
|---|
| This service allows all customers to send and receive secure mail to and from us. You can use this service to contact us about your tax affairs and child support, instead of phoning or writing. Secure mail cannot be used to dispute an assessment or determination made by us. To do this you need to follow the formal disputes process. |
| More information > |
| Employer schedules (ir-File) | |
|---|---|
| ir-File helpdesk | ir-file-admin@ird.govt.nz |
| General enquiry form - KiwiSaver enquiries |
|---|
| If you have a general enquiry about KiwiSaver you can email our KiwiSaver team. Please don't include your IRD number, or ask us for tax or financial advice in your message. We'll reply by email within five working days. If you want to keep a copy of your request for your own records, print the confirmation page. If you need an urgent response, or if your request is for personal information, please call us. |
| More information > |
Date published: 12 Oct 2004
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