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Employer enquiries

Phone numbersPostal addressesSend us an email

Please have your IRD number ready so we can locate your files promptly.

INFOexpress is our automated telephone service. Order forms and stationery, taxpacks or check personal information such as account balances (PIN required). Learn more >

Inland Revenue records all telephone calls received through our call centres as part of our commitment to providing the best possible service to our customers. Call recording privacy statement >

We also provide a service for deaf or hearing impaired customers.

All hours of service are in New Zealand local time: GMT + 12 hours (mid-April to mid-September ), GMT + 13 hours (late September to early April).

Free 0800 calling does not apply to cellular calls.

Phone numbers

File an employer schedule (ir-File)
Calling within New Zealand 0800 473 829 Calling hours:
8am to 8pm Monday to Friday,
and 9am to 1pm Saturday
Calling from cellphone 04 978 0747

KiwiSaver enquiries from employers
Calling within New Zealand 0800 377 772 Calling hours:
8am to 8pm Monday to Friday,
and 9am to 1pm Saturday
Calling by cellphone 04 978 0763

General employer enquiries
Calling within New Zealand 0800 377 772 Calling hours:
8am to 8pm Monday to Friday
and 9am to 1pm Saturday
Calling from overseas +64 4 978 0779
Calling from cellphone 04 978 0763

 

Employer registration and issues, including fringe benefit tax
Calling within New Zealand 0800 377 772 Calling hours:
8am to 8pm Monday to Friday
and 9am to 1pm Saturday


Corporate employers
Calling within New Zealand 0800 443 553 Calling hours:
8am to 8pm Monday to Friday
and 9am to 1pm Saturday
Calling from overseas +64 4 978 0754
Calling from cellphone 04 978 0754

 

Business tax information officers, Kaitakawaenga Maori, employer registration and employer issues, including fringe benefit tax and KiwiSaver
Calling within New Zealand 0800 377 772 Calling hours:
8am to 8pm Monday to Friday
and 9am to 1pm Saturday

 

Employer enquiries - child support
Calling within New Zealand 0800 220 222 Calling hours:
8am to 6pm Monday to Friday 
Calling from cellphone 0800 220 222

 

File an employer schedule (ir-File)
Calling within New Zealand 0800 473 829 Calling hours:
8am to 8pm Monday to Friday,
and 9am to 1pm Saturday
Calling from cellphone 04 978 0747

 

General business tax enquiries
Calling within New Zealand 0800 377 774 Calling hours:
8am to 8pm Monday to Friday,
and 9am to 1pm Saturday

Postal addresses

Regional postal addresses
If you are closest to Takapuna or Manukau - send your mail to:
Payments Returns General correspondence
Inland Revenue
PO Box 1535
Waikato Mail Centre
Hamilton 3240
Inland Revenue
PO Box 1454
Waikato Mail Centre
Hamilton 3240
Inland Revenue
PO Box 1477
Waikato Mail Centre
Hamilton 3240
(If you're sending both a return and payment please use the payment address)
If you are closest to Hamilton, Tauranga, Rotorua, Gisborne, New Plymouth, Napier, Palmerston North or Wellington - send your mail to:
Payments Returns General correspondence
Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
(If you're sending both a return and payment please use the payment address)
If you are closest to Whangarei, Nelson, Greymouth, Christchurch, Timaru, Dunedin or Invercargill - send your mail to:
Payments Returns General correspondence
Inland Revenue
PO Box 3754
Christchurch Mail Centre
Christchurch 8140
Inland Revenue
PO Box 3752
Christchurch Mail Centre
Christchurch 8140
Inland Revenue
PO Box 3753
Christchurch Mail Centre
Christchurch 8140
(If you're sending both a return and payment please use the payment address)



Send us an email

Because of the risk of personal information being intercepeted we cannot offer an email service to all our customers. Please use the forms below to correspond with us electronically.

General enquiry form - non-specific enquiries
This online form allows customers to send in general, non-specific, tax and child support enquiries.
More information >
Non-resident general enquiry form - non-specific enquiries
This online form allows non-resident customers to send in general, non-specific enquiries.
More information >
Send and receive mail online (requires User ID and password)
This service allows all customers to send and receive secure mail to and from us. You can use this service to contact us about your tax affairs and child support, instead of phoning or writing.

Secure mail cannot be used to dispute an assessment or determination made by us. To do this you need to follow the formal disputes process.
More information >

Employer schedules (ir-File)
ir-File helpdesk ir-file-admin@ird.govt.nz

General enquiry form - KiwiSaver enquiries
If you have a general enquiry about KiwiSaver you can email our KiwiSaver team. Please don't include your IRD number, or ask us for tax or financial advice in your message. We'll reply by email within five working days. If you want to keep a copy of your request for your own records, print the confirmation page. If you need an urgent response, or if your request is for personal information, please call us.
More information >

 


Date published: 12 Oct 2004

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