Online service enquiries
Phone numbers | Postal addresses |
Please have your IRD number ready so we can locate your files promptly.
INFOexpress is our automated telephone service. Order forms and stationery, taxpacks or check personal information such as account balances (PIN required). Learn more >
Inland Revenue records all telephone calls received through our call centres as part of our commitment to providing the best possible service to our customers. Call recording privacy statement >
We also provide a service for deaf or hearing impaired customers.
All hours of service are in New Zealand local time: GMT + 12 hours (mid-April to mid-September ), GMT + 13 hours (late September to early April).
Free 0800 calling does not apply to cellular calls.
Phone numbers
| User ID and password enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 473 249 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0747 | |
| Calling from cellphone | 04 978 0747 | |
| File an employer schedule (ir-file) | ||
|---|---|---|
| Calling within New Zealand | 0800 473 829 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0747 | |
| Calling from cellphone | 04 978 0747 | |
| Look at account information issues | ||
|---|---|---|
| Calling within New Zealand | 0800 787 287 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0742 | |
| Calling from cellphone | 04 978 0742 | |
| Submitting a Research and Development tax credit Detailed Statement | ||
|---|---|---|
| Calling within New Zealand | 0800 399 001 | Calling hours: 8am to 4.30pm Monday to Friday |
Postal addresses
| Submitting a Research and Development tax credit Detailed Statement |
|---|
| Research and Development Tax Credit Team |
| Inland Revenue PO Box 3753 Christchurch Mail Centre Christchurch 8140 |
Date published: 12 Oct 2004
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