Contact details for tax agents
Phone numbers | Postal addresses | Send us an email |
INFOexpress
If you are registered with us as a tax agent, phone the INFOexpress tax agent service on 0800 456 678 for immediate access to a range of automated services specially designed to help tax agents with routine enquiries. INFOexpress is available 24 hours, 7 days a week. The service provides an automated response from 6 am to midnight and accepts messages from midnight to 6 am. Learn more >
Inland Revenue records all telephone calls received through our call centres as part of our commitment to providing the best possible service to our customers. Call recording privacy statement >
Free 0800 calling does not apply to cellular calls.
Please note: the contact information provided on this page is for registered tax agents only. Individuals, businesses and overseas customers should refer to the contact information provided on the public section of our website.
Phone numbers
| INFOexpress - helpdesk for registered tax agents | ||
|---|---|---|
| Calling within New Zealand | 0800 456 678 | Calling hours: 24 hours, 7 days a week - automated response from 6am to midnight - accepts messages from midnight to 6am |
| StationeryXpress - helpdesk | ||
|---|---|---|
| Calling within New Zealand | 0800 101 035 | |
| E-File - helpdesk (E-File enquiries only) | ||
|---|---|---|
| Calling within New Zealand | 0800 433 453 | Calling hours: 8am to 4.30pm Monday to Friday |
| Fax within New Zealand | 04 890 4714 | |
| User ID and password enquiries | ||
|---|---|---|
| Calling within New Zealand | 0800 473 249 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0747 | |
| Calling from cellphone | 04 978 0747 | |
| File an employer schedule (ir-file) | ||
|---|---|---|
| Calling within New Zealand | 0800 473 829 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0747 | |
| Calling from cellphone | 04 978 0747 | |
| Look at account information issues | ||
|---|---|---|
| Calling within New Zealand | 0800 787 287 | Calling hours: 8am to 8pm Monday to Friday and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0742 | |
| Calling from cellphone | 04 978 0742 | |
| Submitting a Research and Development tax credit Detailed Statement | ||
|---|---|---|
| Calling within New Zealand | 0800 399 001 | Calling hours: 8am to 4.30pm Monday to Friday |
Postal addresses
| If you are closest to Takapuna or Manukau - send your mail to: | ||
|---|---|---|
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 1535 Waikato Mail Centre Hamilton 3240 |
Inland Revenue PO Box 1454 Waikato Mail Centre Hamilton 3240 |
Inland Revenue PO Box 1477 Waikato Mail Centre Hamilton 3240 |
| (If you're sending both a return and payment please use the payment address) | ||
| If you are closest to Hamilton, Tauranga, Rotorua, Gisborne, New Plymouth, Napier, Palmerston North or Wellington - send your mail to: | ||
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 39050 Wellington Mail Centre Lower Hutt 5045 |
Inland Revenue PO Box 39090 Wellington Mail Centre Lower Hutt 5045 |
Inland Revenue PO Box 39010 Wellington Mail Centre Lower Hutt 5045 |
| (If you're sending both a return and payment please use the payment address) | ||
| If you are closest to Whangarei, Nelson, Greymouth, Christchurch, Timaru, Dunedin or Invercargill - send your mail to: | ||
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 3754 Christchurch Mail Centre Christchurch 8140 |
Inland Revenue PO Box 3752 Christchurch Mail Centre Christchurch 8140 |
Inland Revenue PO Box 3753 Christchurch Mail Centre Christchurch 8140 |
| (If you're sending both a return and payment please use the payment address) | ||
| E-File Support Team: |
|---|
| E-File Support Team Inland Revenue PO Box 2198 Wellington |
Send us an email
Because of the risk of personal information being intercepeted we cannot offer an email service to all our customers. Please use the forms below to correspond with us electronically.
| General enquiry form - non-specific enquiries |
|---|
| This online form allows customers to send in general, non-specific, tax and child support enquiries. |
| More information > |
| Non-resident general enquiry form - non-specific enquiries |
|---|
| This online form allows non-resident customers to send in general, non-specific enquiries. |
| More information > |
| Send and receive mail online (requires User ID and password) |
|---|
| This service allows all customers to send and receive secure mail to and from us. You can use this service to contact us about your tax affairs and child support, instead of phoning or writing. Secure mail cannot be used to dispute an assessment or determination made by us. To do this you need to follow the formal disputes process. |
| More information > |
| Send and receive mail online |
|---|
| This service allows all customers to send and receive secure mail to and from Inland Revenue. You can use this service to contact us about your tax affairs and child support, instead of phoning or writing. Secure mail cannot be used to dispute an assessment or determination made by us. To do this you need to follow the formal disputes process. |
| More information > |
| StationeryXpress - helpdesk |
|---|
| stationeryxpress@wickliffe.co.nz |
| E-File Support Team (E-File emails only) |
|---|
| efile.team@ird.govt.nz |
Date published: 12 Oct 2004
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