Working for Families Tax Credits (formerly family assistance)
Phone numbers | Postal addresses | Send us an email | View and update details |
Please have your IRD number ready so we can locate your files promptly.
Use our 0800 self-service lines to order forms and stationery, taxpacks or check personal information such as account balances (PIN required). Learn more >
Inland Revenue records all telephone calls received through our contact centres as part of our commitment to providing the best possible service to our customers. Please note that child support calls are not answered through our contact centres and so these calls may not be recorded. Call recording privacy statement >
We also provide a service for deaf or hearing impaired customers.
All hours of service are in New Zealand local time: GMT + 12 hours (mid-April to mid-September ), GMT + 13 hours (late September to early April).
If you've been affected by the Christchurch earthquakes please call our disaster recovery helpline on 0800 473 566.
Phone numbers
| Working for Families Tax Credits automated service | ||
|---|---|---|
| Calling within New Zealand | 0800 257 777 |
Calling hours: 24 hours, 7 days |
| Working for Families Tax Credits registration pack - through our 0800 self-service line | ||
|---|---|---|
| Calling within New Zealand | 0800 257 477 |
Calling hours: 6am to 5am, 7 days |
| Working for Families Tax Credits enquiries from individuals | ||
|---|---|---|
| Calling within New Zealand | 0800 227 773 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Calling from overseas | +64 4 978 0779 | |
| Calling from cellphone | 04 978 0734 | |
| Working for Families Tax Credits enquiries from caregivers in business | ||
|---|---|---|
| Calling within New Zealand | 0800 377 774 |
Calling hours: 8am to 8pm Monday to Friday, and 9am to 1pm Saturday |
Postal addresses
| Send your mail to: | ||
|---|---|---|
| Payments | Returns | General correspondence |
| Inland Revenue PO Box 39050 Wellington Mail Centre Lower Hutt 5045 | Inland Revenue PO Box 39090 Wellington Mail Centre Lower Hutt 5045 | Inland Revenue PO Box 39010 Wellington Mail Centre Lower Hutt 5045 |
| (If you're sending both a return and payment please use the payment address) | ||
Send us an email
Because of the risk of personal information being intercepted we cannot offer an email service to all our customers. Please use the forms below to correspond with us electronically.
| General enquiry form - non-specific enquiries |
|---|
| This online form allows customers to send in general, non-specific, tax and child support enquiries. |
| More information > |
| Non-resident general enquiry form - non-specific enquiries |
|---|
| This online form allows non-resident customers to send in general, non-specific enquiries. |
| More information > |
| Secure mail online (requires User ID and password) |
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This service allows all customers to send and receive secure mail to and from us. You can use this service to contact us about your tax affairs and child support, instead of phoning or writing. Secure mail cannot be used to dispute an assessment or determination made by us. To do this you need to follow the formal disputes process. |
| More information > |
View and update details
Use this online service to view your family and income details. You can also update:
- your details, working hours and income
- your partner's details, working hours and income
- your children's details
- the bank account number for your Working for Families Tax Credits, and
- the frequency of the payments you receive.
These changes are updated immediately, unless we need to clarify something with you.
Note
You need to register for a user ID and password before you can view or update your details. Only the principal childcarer can access this service – not both partners.
Date published: 13 May 2010
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