INFOexpress
Phone numbers |
INFOexpress is our automated phone service. You can order stationery (forms and guides) and request personal tax summaries using our natural language speech recognition (NLSR) system. This lets you use your voice instead of keying in numbers on the phone's keypad. For all other services you'll need to use a touch tone phone and key in numbers for options.
Remember to have your IRD number handy when you call.
It's also helpful if you know the number or name of any forms or booklets you're ordering. For personal information, such as account balances, you'll also need an INFOexpress PIN. You can get a PIN by calling 0800 257 777 and following the step-by-step instructions.
You can phone INFOexpress for the following services between 6 am and 12 midnight, seven days a week. Please note, due to regular maintenance INFOexpress will be unavailable from 10 pm to midnight on the last day of each month.
All hours of service are in New Zealand standard time: November to February GMT + 12 hours, March to October GMT + 13 hours.
Phone numbers
| INFOexpress - to order forms and guides (IVR) | ||
|---|---|---|
| Calling within New Zealand | 0800 257 773 | Calling hours: 6am to 12 midnight, 7 days a week |
| Calling from overseas | +64 4 978 0767 | |
| Calling from a cellphone | 04 978 0767 | |
| INFOexpress - to request a personal tax summary (IVR) | ||
|---|---|---|
| Calling within New Zealand | 0800 257 444 | Calling hours: 6am to 12 midnight, 7 days a week |
| Calling from overseas | 64 4 978 0770 | |
| Calling from a cellphone | 04 978 0770 | |
| INFOexpress - to request a taxpack | ||
|---|---|---|
| Calling within New Zealand | 0800 257 772 | Calling hours: 6am to 12 midnight, 7 days a week |
| Calling from overseas | 64 4 978 0768 | |
| Calling from a cellphone | 04 978 0768 | |
| INFOexpress - to estimate your Working for Families Tax Credits (formerly family assistance) and to request a Working for Families Tax Credits (formerly family assistance) registration pack | ||
|---|---|---|
| Calling within New Zealand | 0800 257 477 | Calling hours: 6am to 12 midnight, 7 days a week |
| INFOexpress - to request a summary of earnings | ||
|---|---|---|
| Calling within New Zealand | 0800 257 778 | Calling hours: 6am to 12 midnight, 7 days a week |
| Calling from overseas | 64 4 978 0765 | |
| Calling from a cellphone | 04 978 0765 | |
| INFOexpress - to apply for a student loan interest write-off | ||
|---|---|---|
| Calling within New Zealand | 0800 257 999 | Calling hours: 6am to 12 midnight, 7 days a week |
| Calling from overseas | 64 4 978 0764 | |
| Calling from a cellphone | 04 978 0764 | |
| INFOexpress - all other services (including get account balances, order statements and calculate your end of year tax and tax credit (formerly rebate) entitlements) | ||
|---|---|---|
| Calling within New Zealand | 0800 257 777 | Calling hours: 6am to 12 midnight, 7 days a week |
| Calling from overseas | +64 4 978 0775 | |
| Calling from a cellphone | 04 978 0775 | |
Use the following process to request forms or books using the INFOexpress Stationery line. Instead of pressing buttons, just say the form name or number of the item that you want:
Stationery ordering process:
| Entering your IRD number | |
| Step 1 | INFOexpress will ask you to say your IRD number or enter it using the keypad of your phone. |
|---|---|
| Step 2 | Once you have spoken or keyed your IRD number, you will be asked to hold while your IRD number is checked. |
| Confirming your address | |
| Step 3 | INFOexpress will advise the last date you changed your address. If you have not changed your address since this date, say "no". If you have changed your address say "yes". Note: If your address has changed, you will be asked to record your new address and phone details so we know where to send the stationery. Continue with step 4. |
| Ordering stationery | |
| Step 4 | INFOexpress will ask you to say the name or form number of the item you want. Note: If you don't know the name or form number please say "I don't know" and continue to answer the questions asked. |
| Step 5 | INFOexpress will repeat the form name or number that you want to confirm that it has understood. The system will say "I heard (form name or number), is that right?" Simply answer "yes" or "no". If "no", answer the questions asked to continue |
| Step 6 | INFOexpress will ask you how many copies you would like. Say the number of the form you require. The system will then advise how long it will take to receive the stationery. |
| Step 7 | INFOexpress will ask you if you would like another item of stationery. Say "yes" or "no". If "yes", answer the questions to continue. |
| Step 8 | Thank you for calling INFOexpress, goodbye. Hang up |
Date published: 29 Aug 2006
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