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About this service
We understand that sometimes customers may have difficulty accessing content on this website, particularly information published in Adobe PDF documents. This service allows you to tell us if you experience difficulty accessing content or services on our website.
When to use this service
Use this service if you are unable to access information or services provided by this website. This service should only be used if you have a disability or other accessibility issue and the format of any material on our website prevents your being able to read, download or use information or services on this site. Accessibility issues could include but are not limited to blindness, visual impairment or a very slow Internet connection.
What you will need
You will need to identify to us - using a URL (web page address), document number (eg IR375) or a detailed description - the information you are unable to access.
You should also tell us what your specific difficulties are, for example you may be visually impaired, and indicate any preferred alternative format(s) that would be more appropriate to your needs.
To make contacting you easier you should also provide your name, IRD number and a valid e-mail address.
After you finish
We will contact you to discuss any options that may be available for providing the specific documents you are unable to access in an alternative format. We may also provide you with referral information where you may be able to access the information or service through an alternative channel such as our call centre, or by calling our 0800 self-service line on 0800 257 777.
This service may require you to send confidential information to Inland Revenue so it is located on a secure part of our website to prevent unauthorised interception. If you are unable to access this service, your browser and/or firewall settings may need updating.
Inland Revenue takes online security very seriously. We have systems in place to protect the information you provide us, and regularly update our standards and technology to provide protection for your personal information.
You play an important role in protecting your information by taking basic precautions to protect your computer and data. You should keep your computer secure, only deal online with people and organisations you know and trust, and check that your personal information travels across the internet on secure connections.
There are many resources about computer security (such as websites, books and magazines) that can help guide you on what security precautions are appropriate for your situation.
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