Skip to Content

About this site
E pa ana ki te pae tukutuku nei
About this site: Your privacy

Privacy policy

This privacy policy relates to all of Inland Revenue's websites:


Inland Revenue, as a government department, is subject to the Privacy Act 1993.

We are committed to ensuring that your privacy is protected. This privacy policy tells you:

  • that you can browse our websites without providing personal information
  • what personal information we collect
  • your rights in relation to the personal information we hold
  • who can access your personal information
  • how long we will keep your personal information, and
  • how you can contact us if you have queries or concerns about our privacy policy.

You can browse our websites without providing personal information

You can access and browse our sites without disclosing your personal information, for example:

  • We do not automatically record personal information.
  • We do not link information that is recorded automatically with personal information about specific individuals.

Please note that the Secure mail service collects and stores personal information during the registration process as well as details of the correspondence sent and received.

We automatically record some non-personal information

We do not attempt to identify users or their browsing activities unless they choose to give us personal information.

If you visit our website to read or download information, we automatically record some non-personal information in a log file, for example:

  • the type of browser you use
  • the type of operating system you use
  • the screen resolution of your PC
  • the date and time you access our site
  • the pages you have accessed and the documents downloaded
  • the internet address from which you accessed our site
  • the search terms you used to find content on our website, and
  • the last site you visited before you accessed any Inland Revenue website.

Use of cookies

Inland Revenue's websites currently use Google Analytics to help analyse how customers use our sites. This analytical tool uses 'session cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your computer's internet address or IP address) is transmitted to and stored by Google outside of New Zealand. The tracking data is stored in a database managed by Google. The tracking data is then used by Google to compile statistical reports on website activity for Inland Revenue to evaluate site use. This allows us to

  • discover what information is most and least used
  • determine technical design specifications, and
  • help make our sites more useful to visitors.

We also use Cadreon remarketing to target relevant advertisements to you after you leave our website. When you visit certain pages on our website Cadreon may place a 'persistent cookie' on your browser. Then when you later visit another website in the Cadreon Network, you may see relevant advertisements from Inland Revenue.

We also use a third party tag from DoubleClick AdExchange to count the number of times users have visited a particular Inland Revenue webpage after seeing or clicking on one of our advertisements.

We will not use the web analytics tools to track or to collect any personally identifiable information of visitors to our websites, such as user IDs and passwords. We will not associate any data gathered from our sites with any personally identifying information from any source as part of our use of the web analytics tools. Inland Revenue will not link, or seek to link, an IP address with the identity of a computer user.

Some of our online services also use session cookies to identify your login session during the time that you are using the service. These cookies expire as soon as you log out or within 15 minutes of inactivity and do not contain any personal information.

Disabling/Enabling cookies

You have the ability to accept or decline cookies by modifying the settings on your browser. Disabling cookies will not affect your ability to use Inland Revenue's websites.

If you would like to disable/enable the use of cookies in the Internet Explorer then follow the instructions below:

  • click on "Tools" menu bar at the top of the screen, then click on "Internet Options..." in the drop-down menu
  • click on the "Privacy" tab
  • click on the "Advanced" button in the "Settings" area to open the "Advanced Privacy Settings" window
  • select the "Override automatic cookie handling" check box

Now you have three choices for each type of cookies:

  • Accept - accept any cookies.
  • Block - block all cookies.
  • Prompt - asks you before storing a cookie.

First-party cookies are cookies set by the website you are visiting and third-party cookies refers to cookies that are set by a different site to the one you are visiting. Session cookies are cookies that will expire when you have finished your session on the website. Persistent cookies are cookies that remain on your hard drive for an extended period of time. Most internet browsers automatically accept cookies. You can remove these by following directions provided in your internet browsers "help" file.

Your choice for the three options will depend on your requirements, select whichever settings you want and then click the OK button.

If you would like to disable/enable the use of cookies in the Mozilla Firefox version 1.5 then follow the instructions below:

  • click on "Tools" menu bar at the top of the screen, then click on "Options..." in the drop-down menu
  • click on the "Privacy" icon
  • click on the "Cookies" tab
  • disable cookies by leaving the "Allow sites to set Cookies" check box empty or enable cookies by ticking this check box.

If you are using other browsers than Internet Explorer or Mozilla Firefox version 1.5, then you should use the "Help" function within those browsers for information on how to disable/enable cookies.

What personal information do we collect?

We collect personal information when you:

  • fill in an online form
  • subscribe to a service or newsletter, or
  • correspond with us.

Please note that we may collect additional information (including personal information) if we believe a user is attempting to compromise one of our websites.

Online forms

Some of our websites allow you to send us personal information by filling in an online form.

Before you send certain online forms to us, you will be asked to confirm that the information you have supplied is true and correct. We record this information securely and use it to update our main database, so it then becomes part of your Inland Revenue records.

We may share the information you provide with other government agencies who are entitled to the information under legislation.

Please read the privacy statement at the end of each online form.

Subscribing to a service or newsletter

If you subscribe to a service or newsletter through this website, we record your email address in a database. We use your email address to send you the service or newsletter. We will not disclose your email address to any third parties without your consent.

Corresponding with us

When you correspond with us, you provide us with personal information. This information may be used:

  • to update our database or our records
  • to share information with other government agencies - who are entitled to the information under legislation
  • for the purpose you supplied it to us.

What are your rights in relation to your personal information?

You can access the personal information we hold about you as part of your Inland Revenue records. Please call us on 0800 377 774 to request a copy of your personal information. We may require proof of your identity before we provide you with a copy of this information.

If you consider that some of the information we hold about you is incorrect, you can request us to change it. We will assess your request and will either change the relevant information, or explain why we think the information should not be changed. We will make a note of your change request on your records.

Who can access your personal information?

We do not disclose your personal information to other visitors to our website.

We may be required by legislation to share information with other government agencies. We will not disclose your personal information to any non-Inland Revenue person or organisation, unless required by law.

How long will we keep your personal information?

We will keep your personal information for as long as necessary to achieve the purpose for which we collected it. If your personal information becomes part of your Inland Revenue records, we will retain the information in accordance with our record retention policy.

Privacy policy queries and concerns

If you have any queries or concerns about our privacy policy please contact:

The Privacy Officer
National Office
Inland Revenue
PO Box 2198
Wellington 6140


If you are not satisfied with our response to your concern, you can contact the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094
The Terrace
Wellington 6143

Phone 0800 803 909
Fax 04 474 7590



Date published: 16 Apr 2014

Back to top