To help us provide better service, we record most calls to our contact centres and some outbound calls we make.
What we use call recording for
We use call recordings to:
- train our staff and improve customer service
- make sure the information we provide is accurate and consistent
- understand the types of enquiries we receive
- find ways to make our services easier to use
- keep an accurate record of calls, which may be needed to support transactions made over the phone or help resolve disputes.
Protecting your information
We understand your personal information is important and we are committed to protecting it. We store the recordings securely for a minimum of 10 years after the date of the call and destroy them after this time.
Accessing or correcting your information
You can request access to, and correct, the personal information we hold about you. Unless we have lawful reason for withholding this information we will provide you with access. To access or update your personal information please call us on 0800 377 774.
Privacy policy queries and concerns
If you have any queries or concerns about our privacy policy please contact:
The Privacy Officer
National Office
Inland Revenue
PO Box 2198
Wellington 6140
If you have any queries or concerns about our privacy policy please email:
Privacy Officer
If you are not satisfied with our response to your concern, you can contact the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10094
The Terrace
Wellington 6143