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Service changes and updates IR offices, myIR and phone lines (SPK2IR) are unavailable until the morning of Thursday 28 October for planned system maintenance. Find out more

Resurgence Support Payment (RSP) You will not be able to apply for the RSP in myIR until the morning of Thursday 28 October. Businesses affected by the alert level increase that started on 17 August can apply in myIR from 28 October. Applications for a 4th payment round are planned to open on 29 October. Find out more

Resurgence Support Payment (RSP) The government has announced an increase to the amount and frequency of the RSP from 12 November. Find out more

As part of our commitment to giving the best service to our customers we record most of the calls made to our contact centres, and some of the outbound calls we make. This helps us to find ways for us to give you better service.

We record calls:

  • for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate
  • for reporting on the types and numbers of enquiries we receive
  • so we can find ways to simplify our service to you
  • to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.

We understand your personal information is important and we are committed to protecting it. We store the recordings securely for a minimum of 4 years after the date of the call and destroy them after this time.

You can request access to, and correct, the personal information we hold about you. Unless we have lawful reason for withholding this information we will provide you with access. To access or update your personal information please call us on 0800 377 774.

Privacy policy queries and concerns

If you have any queries or concerns about our privacy policy please contact:

The Privacy Officer
National Office
Inland Revenue
PO Box 2198
Wellington 6140

Email: Privacy Officer

If you are not satisfied with our response to your concern, you can contact the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094
The Terrace
Wellington 6143

Phone 0800 803 909
Fax 04 474 7590

www.privacy.org.nz

Last updated: 28 Apr 2021
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