Complaints Management Service

Contacting the Complaints Management Service:

At Inland Revenue we are committed to good service. If you are unhappy with the service you received please tell us about it so we can try to resolve any issues and improve our service. If you disagree with how we've assessed your tax or child support, you may need to follow a formal disputes procedure.

We want to know where our service may have let you down, so we can fix the problem for you and learn from it. With your feedback we can improve our processes.

It's important to try and resolve problems with our service standards as early as possible. If that doesn't work, we then expect managers to resolve any issues or concerns.

Contact details:

• telephone: 0800 274 138
  Monday to Friday between 8 am and 5 pm
  
  
• write to:
  Complaints Management Service
  Inland Revenue Department
  PO Box 1072
  Wellington
  
  
• facsimile: 04 890 4561.
  
  
• On our get it done online section of our site (make a complaint, pass on a compliment, comments and feedback)

To help us fully investigate your complaint, please try and include the following:

• your contact details
• your IRD number
• a brief description of the complaint and any steps that have been taken to try to resolve it with Inland Revenue
• copies of any relevant documents.

Read our information sheet

You can view a copy of our Service complaints information sheet (Inland Revenue Charter)(IR614) from our forms and guides section of our site or order through our INFOexpress on 0800 257 777.

Disagreeing with how we've assessed your tax or child support

If you disagree with how we've assessed your or your client's tax or child support, you may need to follow a formal disputes procedure. You can discuss this with one of our customer service representatives.

Date published: 09 Dec 2004

Back to top