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Complaints management service

The Complaints management service is responsible for all complaints made to Inland Revenue.

The Complaints management service is a unit within our organisation dedicated to managing feedback from customers.

Complaints or feedback may cover policy decisions, processes and services we provide.

The Complaints management service:

  • provides a process for customers to make complaints and give feedback, and
  • uses customer feedback to inform improvements and prevent similar situations from happening in the future.

Complaints can be made: