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We work collaboratively across business groups, sharing information with one another and combining our skills and knowledge to maximise our effectiveness.

Business Transformation

The Business Transformation group provides professional services to enable the delivery of the tax system (including the social policy measures that interact with the tax system) for the 21st century. This includes leading the Business Transformation programme, which is working with all parts of the department to completely transform the way we interact with customers.

Business transformation

Corporate Integrity and Assurance

The Corporate Integrity and Assurance group provides us with independent advice, support and assurance, making sure we are doing the right things the right way.

Customer and Compliance Services - Individuals

Our people make tax compliance simpler by giving advice and support to Individual, Families, and Micro Business customers, including non-profit organisations. This helps ensure everyone pays and receives the right entitlements and get it right from the start. You’ll talk with us when you call or visit Inland Revenue, and when we’re out in the community.

Customer and Compliance Services – Business

Our people provide certainty and accuracy around complex and global tax compliance arrangements with Small-Medium Enterprise (SME), including non-profit organisations, and Significant Enterprises. We’re connected with a range of business and delivery partners, representative bodies and government and international agencies to deliver joined-up services and reduce costs to customers and government. We also provide tax technical and legal support for Inland Revenue.

Significant Enterprises

Complaints management

Legal services

Information & Intelligence Services

The Information and Intelligence Services group helps us keep the customer at the heart of everything we do. It uses through data insights and intelligence to help understand and influence customer behaviour.

Tax Counsel Office

The Tax Counsel Office (TCO) provides technical advice about the interpretation and application of tax law to Inland Revenue and to our customers.

People and Culture

The People and Culture group enables us to lift organisational performance through our people.

Performance, Facilities and Finance

Performance, Facilities and Finance provides facilities for our people, business performance analytics, financial and planning advice, and analysis. It also manages our Crown accounting and reporting obligations.

Policy and Strategy

Policy and Strategy provides tax and social policy advice to the Government, with the Treasury, and leads the development of our strategy.

Technology, Strategy and Operations

Technology, Strategy and Operations develops, delivers, improves and supports our ICT systems.