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Me whakapa mai ki a matou

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Our Christmas hours

We're closed over the Christmas period from 5pm Wednesday 24 December. Normal hours resume on Monday 5 January.

Read more information about our Christmas hours

Your top questions

Accessibility and language support

Hearing-impaired services

Language Line - a free phone-based interpreter service for communicating with IRD.

voice ID

voice ID is a faster way for you to identify yourself when you call us. It allows us to recognise who you are - just by your voice.

voice ID enrolled customers enjoy more security, faster calls, and better access to services.

Register for voice ID now.

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Our Christmas hours

We're closed over the Christmas period from 5pm Wednesday 24 December. Normal hours resume on Monday 5 January.

Read more information about our Christmas hours

Online

Online

Our website provides answers to most of your queries and allows you to carry out regular transactions. Select an option from the dropdown menu above.

Instead of phoning, writing or making an appointment to see us, you can use these online tools:

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Check KiwiSaver details

Using your myIR login you can check your KiwiSaver details on the KiwiSaver website:

General KiwiSaver enquiries

If you have a general enquiry about KiwiSaver you can contact our team using our online form.

Contact the KiwiSaver team

Urgent or personal KiwiSaver enquiries

If your enquiry is urgent, or for personal information, please call us.

What you need to know

  • Please don't include your IRD number in your message, or ask us for tax or financial advice.
  • If you want to keep a copy of your request for your own records, please print the confirmation page.
  • We'll reply by email within five working days.

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Check your child support

Through myIR, you can check all your child support details, including:

  • child details
  • what your next payment is
  • entitlements / liabilities
  • bank account.

You can also use secure mail and secure forms.  These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

Login or register for myIR Secure Online Services now.

 

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Check your student loan

Through myIR Secure Online Services, you can check student loan details, including:

  • overall balance
  • repayments
  • interest / write-offs
  • $500 debt eligibility check.

You can also apply for a:

  • repayment holiday
  • repayment deduction exemption
  • special deduction rate.

If you are overseas and have a general student loan query, you can email us.

For queries specifically about your loan, it's best to use myIR and secure mail. This service allows you to ask us questions securely, update your details and tell us about changes in your circumstances.

Login or register for myIR Secure Online Services now.

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Check your Working for Families Tax Credits

Through myIR Secure Online Services, you can check and update most of your Working for Families Tax Credits details, including:

  • child details
  • spouse / partner details
  • income estimate
  • what your next payment is
  • entitlements / liabilities
  • payment option
  • bank account.

You can even register for Working for Families Tax Credits through myIR.

You can also use secure mail and secure forms in myIR.  These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

Login or register for myIR Secure Online Services now.

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File a return

You can file most returns using our website. Some of these will require you to login to myIR so your details can be pre-populated. Other returns can be filed straight from our website.

File using myIR secure online services (Login or register):

  • Income tax returns, including Personal Tax Summaries
  • GST
  • PAYE
  • Portfolio Investment Entity (PIE) file transfer service.

File using our website:

If the return you'd like to file isn't listed here, a full list of returns and guides is available online for you to download and print.

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Make an arrangement to pay overdue tax

If you’re unable to pay an amount you owe us in full, you can send us a proposal to pay any amount(s) that you owe us by instalments, regardless of whether the amount you owe is overdue or not yet due.

Send us a proposal.

What you will need

  • your IRD number
  • details of your current financial situation including your weekly 'after tax' income
  • details of the amount(s) you wish to pay off (from a recent statement or myIR Secure Online Services).

What happens next

We’ll review your proposal and contact you within three working days to either:

  • let you know that we’ve accepted your proposal, or
  • ask you for further information to help us make a decision. 

 

Related links

Make a payment

myIR Secure Online Services (Login or register.)

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Make a complaint

If you have a complaint about our service, please contact our Complaints Management Service as soon as possible, so we can fix the problem for you and take steps to make sure it doesn't happen again.

You can make a complaint online about our service.

To help us fully investigate your complaint, please include the following:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us
  • copies of any relevant documents.

Related links

Inland Revenue Charter

The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:

Inland Revenue's Charter IR614

Inland Revenue's Charter IR614 (Māori version)

Alternatively, you can order one by calling us on 0800 257 773.

Disagreements with tax or child support assessments

If you disagree with how we've assessed your or your client's tax or child support you may need to follow the formal disputes procedure.

The Ombudsman

At any time you may ask the Office of the Ombudsman to review decisions made by us.

The Ombudsman will usually expect you to have first tried to resolve the issue with us using our complaints processes.

 

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Make a non-residents enquiry

General non-resident enquiries

If you are a non-resident customer and you have a general enquiry, you can contact us using an online form.

Send us a non-resident enquiry.

Non-resident enquiries by email

For other non-resident enquiries, you can send us an email:

Send us a non-resident contractors enquiry.

Send us a non-resident entertainers enquiry.

Send us an overseas-based student loan borrowers enquiry.

For all other non-resident enquiries.

 

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Register for GST

You can register for GST through myIR Secure Online Services.

Your registration will be processed in real time and in most cases you'll receive immediate confirmation of your GST number and registration details.

Login or register for myIR Secure Online Services now.

Note

If you are already registered for GST, you don’t need to register again to file your return online. You only need to register for myIR. You can then file your online GST return.

Related links

Introduction to business video: Registering for GST

Do you need to register?

More about GST

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Register for myIR Secure Online Services

myIR is the secure service that lets you manage all your IRD matters online and spend time doing what you'd rather be doing. Save time and avoid delays.

myIR Login and Registration

Login to your existing myIR account

Register for a new myIR account.

 

Related links

Find out more about myIR.

How myIR can help you

You can use myIR to:  

  • change your address or bank account details
  • check your child support
  • find your IRD number
  • work out your income tax filing options
  • check your Working for Families Tax Credits
  • get your student loan balance
  • register or submit your GST return
  • check out your KiwiSaver account
  • and much more!

 

 

 

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Report phishing or other suspicious online activity

If you have received an email or other communication that claims to be from IRD but has made you suspicious, don't get caught - report it to us!

What to do about phishing and suspicious emails

If you have received a suspicious email, please forward the email you received to us.

If you have replied to those behind these scams, and given money or personal details, contact your bank or credit card provider immediately.

IRD will never send you an email that:

  • asks you to provide personal Inland Revenue information such as your myIR account user ID and password, or
  • contains a direct link to a page to submit information such as our "myIR Secure Online Services" login page and ask you to login.

Related links

Find out about phishing and other suspicious online activity. 


 

 

 

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Report tax evasion or fraud anonymously

At Inland Revenue, we are committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously using our online form.

Report tax evasion or fraud online.

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

 



 

 

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Send secure mail

This service allows all Inland Revenue customers to exchange secure mail with Inland Revenue.

Mail is sent and received using a user ID and password so you can discuss your tax affairs, child support or student loan without anyone else being able to view the information sent.

Before you can use this service, you need to register so you can get your user ID and password.

Login and registration for secure mail online

Login to your existing account

Register for a new account.

 

Related links

Find out more about secure mail online.

What you can't do with secure mail online

You can't use this service to dispute an assessment or determination made by us.

To do this you need to follow the formal disputes process.

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Send us feedback

Your feedback can help us develop new and better ways to provide you with appropriate advice, services and information.

We want to hear about good experiences - and we want to hear about unsatisfactory experiences too.

Tell us about your experiences with:

Please include as much information as possible in your comments, including any relevant website addresses to help us identify the section(s) of the website your feedback relates to.

Please note:

Our website feedback form should only be used for comments specifically about this website.

This form cannot be used to ask questions or comment about your tax situation.

If your enquiry is of a personal nature, please send us secure mail using myIR Secure Online Services. (Login or register)

 

 

 

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Update details

It’s important you keep us up to date when your account details change.

Using myIR Secure Online Services you can let us know if something changes.

You can update your:

  • address and phone numbers
  • bank account details
  • tax agent or nominated person.

You can also send us secure mail to tell us about more complex things.

Login or register for myIR Secure Online Services now.
 

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Use E-File system (tax agents)

To use E-File you need to have the right hardware and software and be registered with the E-File Support Team.

How to register to use E-File

If you are a tax agent and want to use E-File you need to register with the E-File Support Team so we can send you the information you need.

You can:

Contacting the E-File Support Team

Please email us if you need support or would like to provide feedback on E-File.

 

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Our Christmas hours

We're closed over the Christmas period from 5pm Wednesday 24 December. Normal hours resume on Monday 5 January.

Read more information about our Christmas hours

Phone

Phone

You may find that there are better and faster ways of getting the information you need. We suggest you try our online options first.

If you do need to call us, select an option from the dropdown menu above. You should:

  • have your IRD number ready
  • tell us what you are calling about when prompted

Calling hours

In general, our contact centre opening hours are:

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm.

However, some services have different calling hours. Please make sure to check the calling hours for the specific option you select.

All hours of service are in New Zealand local time:

  • GMT + 12 hours (mid-April to mid-September )
  • GMT + 13 hours (late September to early April).

Self-service lines

You can check and update your personal information such as:

  • account balances
  • order forms and guides
  • personal tax summaries.

They are open at all times except:

  • between 5am and 6am every day
  • on Sundays between 12.30am and 4.30am, and
  • from 10pm to midnight on the last day of each month.

Find out more about our self-service lines.

Deaf or hearing impaired?

We provide a service for deaf or hearing-impaired customers.

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Child support

0800 221 221
calling from landlines and cellphones

Calling from overseas

1800 504 042
for calls from Australia (landline only)

+64 9 984 2537
for calls from the rest of the world

Answerphone available outside business hours.

Employer enquiries

0800 220 222
calling from landlines and cellphones

Calling from overseas

+64 9 926 8701

International child support

0800 081 516
calling from landlines and cellphones

Calling from overseas

1800 504 042
for calls from Australia - free phone from a landline only

+64 9 984 2537
for calls from the rest of the world

Child support reciprocal agreement

0800 081 516
calling from landlines and cellphones

Calling from overseas

0800 440 953

Calling times

Individual enquiries (NZ time):

Monday to Friday, 8am to 5pm

Employer enquiries (NZ time):

Monday to Friday, 8am to 4.30pm

 

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Employing people

General enquiries

including KiwiSaver, Fringe Benefit Tax, employer superannuation contribution tax (ESCT)

0800 377 772

Calling from a cellphone

04 978 0763

Calling from overseas

+64 4 978 0779

File an employer schedule (ir-File)

0800 473 829

Calling from a cellphone

04 978 0747

Calling from overseas

+64 4 978 0779

Deducting child support

0800 220 222
calling from landlines and cellphones

Fax

09 984 3091

Calling from overseas

+64 9 926 8701

Fax from overseas

+64 4 984 3091

 

Calling times

General and ir-File (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Deducting Child Support (NZ time):

Monday to Friday, 8am to 4.30pm

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GST

GST enquiries, registration and returns

0800 377 776

Calling from a cellphone

04 978 0732

Calling from overseas

+64 4 978 0779

 

Calling times

GST enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

 

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Hearing-impaired services

All enquiries - fax within New Zealand

0800 447 755
for deaf or hearing-impaired customers only

New Zealand Relay Service

You can also use the New Zealand Relay Service (NZ Relay) to contact us.

NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired.

All NZ Relay calls are strictly private, so information is safe and secure.

Related links

New Zealand Relay Service

Sign Language videos

Business hours

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm 

 

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Income tax

Personal - individual enquiries

0800 227 774

Calling from a cellphone

04 978 0738

Calling from overseas

+64 4 978 0779

Business - non-individual enquiries

0800 377 774

Calling from a cellphone

04 978 0736

Calling from overseas

+64 4 978 0779

 

Calling times

Income tax enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

 

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KiwiSaver

Member (individual) enquiries

0800 KIWISAVER (0800 549 472)

Calling from overseas

+64 4 978 0779

Employer enquiries

0800 377 772

Calling from overseas

+64 4 978 0779

 

Calling times

KiwiSaver enquiries are answered (NZ time):

Monday to Friday, 8am to 6.30pm

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Large Enterprises (Corporates)

Employer enquiries

0800 443 553

Calling from a cellphone

04 916 7118

Calling from overseas

+64 4 916 7118

High wealth individuals

0800 080 330

Calling from a cellphone

04 916 7118

Calling from overseas

+64 4 916 7118

Screen Production Industry Desk

0800 727 336
for calls from within New Zealand only

All other enquiries

0800 443 773

Calling from a cellphone

04 916 7118

Calling from overseas

+64 4 916 7118

 

Calling times

Employer enquiries (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

All other corporate enquiries are answered (NZ time):

Monday to Friday, 8am to 4.30pm

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Making a complaint

If you have a complaint about our service, please contact our Complaints Management Service as soon as possible, so we can fix the problem for you and take steps to make sure it doesn't happen again.

0800 274 138
Monday to Friday, 8am to 5pm

Calling from a cellphone

04 978 0650

Fax

04 890 4561

Please note:

To help us fully investigate your complaint, please include the following in your fax, or have this information handy when you call:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us
  • copies of any relevant documents.

 

Related links

Inland Revenue Charter

The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:

Inland Revenue's Charter IR614

Inland Revenue's Charter IR614 (Māori version)

Alternatively, you can order one by calling us on 0800 257 773.

Disagreements with tax or child support assessments

If you disagree with how we've assessed your or your client's tax or child support you may need to follow the formal disputes procedure.

The Ombudsman

At any time you may ask the Office of the Ombudsman to review decisions made by us.

The Ombudsman will usually expect you to have first tried to resolve the issue with us using our complaints processes.

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National Office and media enquiries

To contact our National Office staff, please call:

04 890 1500

To contact our media team, please email us.

Related links

Recent media releases

Minister of Inland Revenue

Calling times

Our National Office is available (NZ time):

Monday to Friday, 8am to 5pm

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Non-residents

General enquiries

03 951 2020

Calling from overseas

+64 3 951 2020

Non-resident entertainer enquiries

09 984 4329

Calling from overseas

+64 9 984 4329

Fax

+64 9 984 3081

Non-resident contractor enquiries

04 890 3056

Calling from overseas

+64 4 890 3056

Fax

+64 4 890 4502

 

Calling times

General and overdue tax and returns enquiries  (NZ time):

Monday to Friday, 9am to 4.30pm

Non-resident entertainer and contractor enquiries (NZ time):

Monday to Friday, 8am to 4.30pm

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Overdue tax and returns

Personal - individual enquiries

0800 227 771

Calling from overseas

+64 4 978 0779

Fax

+64 7 959 7613

Business - non-individual enquiries

0800 377 771

Calling from overseas

+64 4 978 0779

 

Calling times

Overdue tax and returns enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Protecting your identity (voice ID and ID theft)

If you believe your IRD number or other personal details may have been accessed without your permission, call us immediately on

0800 775 247

We are a member of iDcare, New Zealand’s national support service for people who have experienced identity theft. Along with iDcare we will work with you to recover and protect your identity. iDcare create a tailored plan to reclaim your identity for free.

voice ID

voice ID is a faster and more secure way for you to identify yourself when you call us. It allows us to recognise who you are - just by your voice.

Register for voice ID

Registering for voice ID is easy and only takes two minutes. Just make sure you have your IRD number handy and call

0800 257 843

Registering will work best if you call us from somewhere quiet.

Related links

Enrolling for voice ID video

Call recording

Phishing and phone scams

Protecting your IRD number

iDcare

Why should I register for voice ID?

Each person has a unique voice pattern so once you're enrolled you just need to say your IRD number, or other simple information, when you call and we'll know that it's you.

voice ID does three things for you:

  • It's easier - voice ID identification is easier and faster. No more questions for you to answer to prove who you are.
  • It's more secure - voice ID compares your own unique voice print when you call. This means only you can be you!
  • More after-hours services - because we'll know who you are, we can provide you with more after-hours services without you having to speak to us.

Who can register?

Because voice ID stores your unique voice print, registration is available to you when you use your individual IRD number.

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Reporting tax evasion or fraud anonymously

At Inland Revenue, we are committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously.

The easiest way to report tax evasion or fraud is to use our online form.

To speak to us or set up an appointment

0800 225 610

Calling from a cellphone

04 978 0847

Calling from overseas

+64 4 978 0847

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

Related links

Find out about phishing and other suspicious online activity.

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Running a business

General enquiries

0800 377 774

Calling from a cellphone

04 978 0736

Calling from overseas

+64 4 978 0779

GST enquiries, registration and returns

0800 377 776

Calling from a cellphone

04 978 0732

Calling from overseas

+64 4 978 0779

Employing people

including KiwiSaver, Fringe Benefit Tax, employer superannuation contribution tax (ESCT)

0800 377 772

Calling from a cellphone

04 978 0763

Calling from overseas

+64 4 978 0779

+64 4 978 0800
for KiwiSaver only

Overdue tax and returns

0800 377 771

Calling from a cellphone

04 978 0737

Calling from overseas

+64 3 951 2004

Tax information officers and Māori community officers

0800 377 772
for calls from within New Zealand only

 

Calling times

Business enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Self-service lines

We offer a range of automated options through our 0800 self-service lines.

You can order stationery (forms and guides) and request personal tax summaries using our natural language speech recognition (NLSR) system. This lets you use your voice instead of keying in numbers on the phone's keypad.

For all other services you'll need to use a touch-tone phone and key in numbers for options.

Remember to have your IRD number handy when you call.

Order forms and guides

It's helpful if you know the number of any forms or booklets you're ordering.

0800 257 773
for calls from within New Zealand

04 978 0767
for cellphone calls

+64 4 978 0767
for calls from overseas

StationeryXpress helpdesk

0800 101 035
for calls from within New Zealand

Request a personal tax summary

0800 257 444
for calls from within New Zealand

04 978 0770
for cellphone calls

+64 4 978 0770
for calls from overseas

Request a taxpack

0800 257 772
for calls from within New Zealand

04 978 0768
for cellphone calls

+64 4 978 0768
for calls from overseas

Estimate your Working for Families Tax Credits

0800 257 477
for calls from within New Zealand

Request a summary of earnings

0800 257 778
for calls from within New Zealand

04 978 0765
for cellphone calls

+64 4 978 0765
for calls from overseas

All other services

This includes getting your account balance, ordering statements and calculating your end of year tax and tax credit entitlements.

0800 257 777
for calls from within New Zealand

04 978 0775
for cellphone calls

+64 4 978 0775
for calls from overseas

 

Calling times

Our self-service lines are open at all times except:

  • every day between 5am and 6am
  • on Sundays between 12.30am and 4.30am, and
  • from 10pm to midnight on the last day of each month.

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Student loans

New Zealand-based borrowers

Enquiries

0800 377 778

Calling from a cellphone

04 978 0762

Calling from overseas

+64 4 978 0762

Overdue tax and returns

0800 377 771

Calling from a cellphone

09 926 4775

Calling from overseas

+64 4 978 0779

Overseas-based borrowers

Overdue payments

Calling from Australia

1800 559 653

Calling from the UK

0808 234 0098

Calling from the rest of the world

+64 4 916 7114

Fax

+64 7 959 7613

All other enquiries

Calling from all countries

+64 4 978 0762

Fax

+64 3 951 2216

 
 

Calling times

New Zealand-based borrowers (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Overseas-based borrowers (NZ time):

Overdue payment enquiries

Monday to Friday, 6am to 10pm

All other enquiries

Monday to Friday, 9am to 4.30pm

 

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Tax agents

Tax agents' self-service line

If you are registered with us as a tax agent, please use the self-service line for immediate access to a range of automated services specially designed to help you with routine enquiries.

0800 456 678

Calling from a cellphone

04 978 0746

Calling from overseas

+64 4 978 0746

StationeryXpress helpdesk

0800 101 035

E-File helpdesk

0800 433 453

Fax (New Zealand)

+64 4 890 4714

 

Related links

Learn more about tax agents' self-service options

Calling times

The self-service line and StationeryXPress helpdesk are available seven days a week, except:

  • between 5am and 6am daily
  • between 12.30am and 4.30am on Sundays, and
  • from 10pm to midnight on the last day of each month.

E-File helpdesk queries are answered (NZ time):

Monday to Friday, 8.30am to 4.30pm

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Updating details

You can do most updates through myIR Secure Online Services.

If you'd prefer to call us, select one of the numbers below.

Personal - individual

0800 227 774

Calling from a cellphone

04 978 0738

Calling from overseas

+64 4 978 0779

Business - non-individual

0800 377 774

Calling from a cellphone

04 978 0736

Calling from overseas

+64 4 978 0779

 

Related links

Login to your existing myIR account

Register for a new myIR account

Register for voice ID

Your top questions

Call us to update your:

  • bank account
  • phone number
  • address
  • nominated person
  • tax agent.

Calling times

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Using myIR Secure Online Services

It's easy to get in touch with us online using myIR Secure Online Services. myIR saves you time and gives you access to your information when you need it.

General enquiries

Including user ID and password

0800 227 770

Calling from a cellphone

04 890 2120

Calling from overseas

+64 4 978 0779

IR file or employer schedule enquiries

0800 473 829

Calling from a cellphone

04 978 0747

Calling from overseas

+64 4 978 0779

 

Related Links

Why myIR?

Login to your existing myIR account

Register for a new myIR account

Find out what to do if you can't get through to our online services

Online demos

Calling times

myIR enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Working for Families Tax Credits

Enquiries from individuals

0800 227 773

Calling from a cellphone

04 978 0734

Calling from overseas

+64 4 978 0779

Enquiries from caregivers in business

0800 377 774

Calling from a cellphone

04 978 0736

Calling from overseas

+64 4 978 0779

Calling times

Working for Families Tax Credits enquiries (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Self-service is available seven days a week, except:

  • between 5am and 6am daily
  • between 12.30am and 4.30am on Sundays, and
  • from 10pm to midnight on the last day of each month.

 

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Not sure?

If you can't see your query, use one of the numbers below.

Personal - individual enquiries

0800 227 774

Calling from a cellphone

04 978 0738

Calling from overseas

+64 4 978 0779

Business - non-individual enquiries

0800 377 774

Calling from a cellphone

04 978 0736

Calling from overseas

+64 4 978 0779

 

Related links

Login to your existing myIR account

Register for a new myIR account

Register for voice ID

Calling times

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Our Christmas hours

We're closed over the Christmas period from 5pm Wednesday 24 December. Normal hours resume on Monday 5 January.

Read more information about our Christmas hours

Post

Post

Need to post us something?

Select an option from the dropdown menu above to find out the correct address.

Want to save time?

You can access most Inland Revenue services online. If you need information, our website will provide everything you need to know.

Get it done online:

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Child support

Please send correspondence about child support to:

Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

 

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E-File (tax agents)

Please send correspondence to our E-File Support Team at:

Inland Revenue
PO Box 2198
Wellington 6140

 

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General enquiries

Please send general correspondence to:

Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

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KiwiSaver

Please send KiwiSaver correspondence to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

 

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Large Enterprises (Corporates)

The address to which corporates should send correspondence depends on the sector they're in.

Please address mail as follows:

Banking, Crown, insurance, resources, Screen Production Industry Desk

Inland Revenue
Private Bag 39984
Wellington Mail Centre
Lower Hutt 5045

Computer tax audit, international audit, non-resident contractors

Inland Revenue
PO Box 2198
Wellington 6140

Services, manufacturing, non-resident entertainers, high wealth individuals

Inland Revenue
PO Box 5542
Wellesley Street
Auckland 1141

 

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Making a complaint

If you have a complaint about our service, please contact our Complaints Management Service so we can fix the problem for you and take steps to make sure it doesn't happen again.

You can send a written complaint about our service to:

Complaints Management Service
Inland Revenue Department
PO Box 2198
Wellington

To help us fully investigate your complaint, please include the following:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us
  • copies of any relevant documents.

 

Related links

Make a complaint online

Make a complaint by phone

Inland Revenue Charter

The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:

Inland Revenue's Charter IR614

Inland Revenue's Charter IR614 (Māori version)

Alternatively, you can order one by calling us on 0800 257 773.

Disagreements with tax or child support assessments

If you disagree with how we've assessed your or your client's tax or child support you may need to follow the formal disputes procedure.

The Ombudsman

At any time you may ask the Office of the Ombudsman to review decisions made by us.

The Ombudsman will usually expect you to have first tried to resolve the issue with us using our complaints processes.

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Non-residents

If you are currently overseas, please use the following postal addresses. When sending both a return and a payment, please use the payment address.

Payments

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns and correspondence

Non-resident Centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Wellington
New Zealand

Non-resident contractors

Inland Revenue
PO Box 2198
Wellington 6140
New Zealand

Non-resident entertainers

Inland Revenue
Non-resident entertainers unit
PO Box 5542
Auckland 1141
New Zealand

 

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Overseas-based student loan borrowers

If you are a student loan borrower and you go overseas for 184 days or more (about six months), you become an overseas-based student loan borrower, and different rules apply to the repayment of your loan.

Overseas-based student loan borrowers should use the following addresses:

Payments

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

General correspondence

Inland Revenue
PO Box 432
WMSC
Hamilton 3204
New Zealand

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Paid parental leave

Please send correspondence about paid parental leave to:

PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

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Payments

Please send payments to:

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045

If you're sending both a return and payment please use the payment address.

 

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Report tax evasion or fraud anonymously

At Inland Revenue, we are committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously by writing to:

Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

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Returns

Please send returns to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

If you're sending both a return and payment please use the payment address.

 

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Our Christmas hours

We're closed over the Christmas period from 5pm Wednesday 24 December. Normal hours resume on Monday 5 January.

Read more information about our Christmas hours

In person

In person

If you need to speak with a member of our staff face-to-face you can call us on 0800 775 247 to make an appointment.

If you do need to see us, we are able to meet with you in many locations across New Zealand.

Select an option from the dropdown menu above.

 

 

We also have specialist services including:

  • Kaitakawaenga Māori, who work out of most Inland Revenue offices. They offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses.
  • Community Compliance Officers, who offer free tax education and advice to new businesses and smaller organisations, and seminars on personal tax and entitlements. 

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Child support enquiries

You can make an appointment to discuss a child support enquiry, issue or problem with us.

Make an appointment

0800 221 221

We can arrange to meet with you in a number of centres.

Appointment locations

  • Christchurch
  • Dunedin
  • Gisborne
  • Hamilton
  • Invercargill
  • Manukau
  • Napier
  • Nelson
  • New Plymouth
  • Palmerston North
  • Rotorua
  • Takapuna
  • Tauranga
  • Wellington
  • Whangarei

 

Calling times

You can call to make an appointment (NZ time):

Monday to Friday, 8am to 5pm

 

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Community Compliance Officers

Our Community Compliance Officers offer tax education and advice to new businesses and small organisations, and seminars on personal tax and entitlements. They work from most Inland Revenue offices and travel regularly to other areas.

How to contact a Community Compliance Officer

You can arrange a visit from a Community Compliance Officer by using our Enquire about a business advisory visit/social policy seminar service.

 

What our service offers

You can use our advisory service to find out about:

  • the taxes you need to know about
  • what records you need to keep
  • how to complete GST and employer returns
  • your KiwiSaver obligations
  • when you should file returns and make payments.

Our service is available to:

  • any individual or organisation in business
  • anyone considering setting up in business
  • sports clubs and other non-profit bodies.

It's particularly useful for organisations where people in voluntary positions, such as treasurers, frequently change.

We also offer seminars for organisations on personal tax and entitlements, including Working for Families Tax Credits (WfFTC), KiwiSaver and child support.

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General enquiries

Make an appointment

0800 775 247

Calling from a cellphone

04 978 0736

We can arrange to meet with you in a number of centres.

Appointment locations

  • Akaroa
  • Alexandra
  • Ashburton
  • Avondale
  • Balclutha
  • Birkenhead
  • Blenheim
  • Bluff
  • Browns Bay
  • Christchurch
  • Cromwell
  • Dannevirke
  • Dargaville
  • Dunedin
  • Ellerslie
  • Fairlie
  • Flaxmere
  • Gisborne
  • Glen Eden
  • Glenfield
  • Gore
  • Greymouth
  • Hamilton
  • Hastings
  • Hawera
  • Helensville
  • Henderson
  • Hibiscus Coast
  • Hokianga (South)
  • Hokitika
  • Huntly
  • Invercargill
  • Kaeo
  • Kaikohe
  • Kaikoura
  • Kaitaia
  • Kaiwaka
  • Katikati
  • Kawerau
  • Levin
  • Lumsden
  • Mangakino
  • Mangere
  • Manukau
  • Manuwera
  • Massey
  • Motueka
  • Murupara
  • Naenae
  • Napier
  • Nelson
  • New Lynn
  • New Plymouth
  • Oamaru
  • Ohakune
  • Opotiki
  • Otara
  • Otorohanga
  • Paeroa
  • Pahiatua
  • Pakuranga
  • Palmerston North
  • Papakura
  • Porirua
  • Pukekohe
  • Queenstown
  • Ranfurly
  • Riverton
  • Rotorua
  • Ruatoria
  • Stratford
  • Taihape
  • Takaka
  • Takapuna
  • Taumarunui
  • Taupo
  • Tauranga
  • Te Anau
  • Te Kaha
  • Te Kuiti
  • Te Puke
  • Timaru
  • Thames
  • Tokoroa
  • Turangi
  • Twizel
  • Waihi
  • Waimate
  • Waipukarau
  • Wairoa
  • Wanaka
  • Wanganui
  • Wellington
  • Wellsford
  • Westport
  • Whakatane
  • Whangamata
  • Whangarei
  • Whitianga

 

Calling times

You can call to make an appointment (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
 

 

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Hearing-impaired services

If you'd like to make an appointment with us we can arrange for a New Zealand Sign Language (NZSL) interpreter to be present

You can request an appointment with us by emailing DeafAssistance@ird.govt.nz.

This email address is only for arranging appointments supported by an NZSL interpreter.

Please provide us with the following details:

  • your full name, including middle name(s)
  • your IRD number
  • your contact preference, for example email or fax
  • what Inland Revenue office you would like to see us at
  • brief details about your query, for example Working for Families Tax Credits or GST
  • four possible appointment dates and times between 8am and 4pm, Monday to Friday.

We will contact you within seven days to confirm the appointment when we have arranged for an interpreter to be available. We will arrange payment for the NZSL interpreter.

Note

For any other queries not related to a NZSL appointment, please see the Contact us section of our website.

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Kaitakawaenga Māori

Kaitakawaenga Māori offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses. We can visit you at home or in the workplace (or you can come and see us if you prefer).

How to request a visit from a Kaitakawaenga Māori

You can request a visit from a Kaitakawaenga Māori by using our Arrange a business advisory visit service.

Kaitakawaenga Māori can:

  • provide one-to-one tax advice and information
  • provide tax training and seminars to Māori groups
  • provide tax agencies at resource centres or marae
  • supply information booklets on a range of different tax obligations.

What our service offers

You can find out about:

  • the taxes you need to know about
  • what records you need to keep
  • how to complete your tax returns
  • the KiwiSaver savings initiative
  • when to file returns and make payments.

Who can use our service

Any Māori individual or organisation in business, including:

  • sports clubs
  • marae
  • kōhanga reo, and
  • other non-profit bodies.

The service is particularly useful for organisations where people in voluntary positions, such as treasurers, frequently change.

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Tax seminars and workshops

We offer free tax seminars and workshops in many locations. You can find out when and where tax seminars are offered in your region.

Don't want to wait for a tax seminar?

Get up to speed fast with our Introduction to business videos.

These videos cover:

  • business structures
  • income and provisional tax
  • expenses
  • depreciation, and
  • registering for GST.

 

 


Date published: 31 Mar 2014

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