Complaints, compliments and disputes

Register a complaint, find out how to disagree with a disputable decision or assessment, or tell us about a good experience.

Pages in this section

Complaints We're committed to providing excellent service. If you aren't satisfied with our service, processes, or a policy decision, you can follow the complaints process to send us a complaint.
Compliments If you've had a good experience with us, we'd love to hear about it.
Disputes If we cannot agree on a disputable decision or assessment, you may need to follow the disputes process. This process makes sure your rights are protected if the matter goes to court.

Ngā amuamu, ngā whakamihi me ngā wenewene Complaints, compliments and disputes