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Media releases

Issue affecting myIR services resolved

Inland Revenue has identified the root cause of the issue which had affected people’s ability to login to myIR.

The issue related to an unexpected performance issue with one of our database servers being overloaded. It was resolved once identified.

Inland Revenue’s myIR is now fully functional with the standard auto-log out after 2 hours. 

We will carryout some planned service testing in November, scheduled for over two weekends to minimise disruption.  There’ll be two periods when our online services will be unavailable:

  • from 3:30pm on Saturday 14 November until Sunday 9am on 15 November; and
  • from 3pm on Saturday 21 November until Sunday 9am on 22 November.