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Scam alert

A common tactic used by fraudsters is to send out ‘phishing’ emails or make calls to people and pretend to be from IRD or another reputable organisation, in an attempt to steal the recipient’s personal information or gain access to their IRD or bank accounts. That’s why it’s important to be vigilant and stay aware.

Current scam examples

11 July 2018

For the last week there have been significant reports of a tax refund scam email being sent to customers (below). It is a very good copy of a legitimate IR email. It can be detected by the following:

  • The From Field does not end in ird.govt.nz
  • Hovering the cursor over the weblink does not point to an IRD.GOVT.NZ website.

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5 July 2018

We have had significant reports of a tax refund scam emails being sent to customers (see recent examples below). They usually say that you have a tax refund and ask you to ‘click on a link” to confirm or collect it. Do not click as these are not from IRD. We will never advise you that you are due a tax refund through email.

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18 June 2018

We have had significant reports of a tax refund scam emails being sent to customers (see recent examples below). They usually say that you have a tax refund and ask you to ‘click on a link” to confirm or collect it. Do not click as these are not from IRD. We will never advise you that you are due a tax refund through email.

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30 May 2018

We have had significant reports of a tax refund scam emails being sent to customers (see recent examples below). They usually say that you have a tax refund and ask you to ‘click on a link” to confirm or collect it. Do not click as these are not from IRD. We will never advise you that you are due a tax refund through email.

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9 May 2018

There have been numerous calls today to both us and the Police reporting a phone scam.

The automated message is in a New Zealand accent and asks the caller for their name and IRD number. It states: “This is the Police, you owe money to Inland Revenue. If you don’t pay you will be arrested. Please call 04 889 0505.” This is not the New Zealand Police.

Anyone who believes they are a victim of any crime, in person or online, should report the matter to their local Police.

Fake forms

We have had several different phishing emails reported to us recently. Most contain links in them that take you to fake forms that are trying to make you believe they belong to IRD.  One email is asking for you to reply to it with personal and credit card details.

These emails are sent from a variety of addresses.  If you have clicked on the form and submitted any personal or credit card data please contact your bank immediately. We also recommend you contact IDcare at www.idcare.org or phone 0800 201 415.

We are actively investigating these phishing emails.

Previous phishing scams

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Are you a victim of identity theft?

If you have fallen for a scam, given away personal information or suspect your identity has been stolen, please see our "Victim support" page.

The most common methods used by fraudsters to collect someone's personal information are email and phone scams. These include phoning and claiming to be from Inland Revenue, or sending an email that appears to come from Inland Revenue or a tax refund agency.

Find out more about how to protect your identity

Reporting scams

We investigate and take action on reports of phishing and new attempts will be posted to this website.

If you receive a suspicious email, SMS scam message or a fraudulent call please email phishing@ird.govt.nz and include:

  • the email received, or
  • the number that the text message or phone number (CallerID) originated from
  • any names and call-back numbers given by the text sender or phone caller
  • details about the scam including:
    • the amount of tax refund quoted
    • the reference number
    • the information requested, and
    • any other relevant information.

Scams targeting our customers

Phone scams

Scammers claiming to be from Inland Revenue are cold calling people to say they are being investigated for tax fraud. The scammer requests personal information including the person's IRD number, before threatening them with legal action. In some cases people are told they must pay a debt urgently or face jail.

Some people have also reported scammers leaving voicemails stating the recipient is subject to criminal action for tax fraud, leaving a phone number for the person to return the call.

Email scams

More and more phishing email scams are appearing with the Inland Revenue logo on them. These are to fool people into believing they are genuine and that you are eligible for a tax refund.

Note

We will never advise you that you are due a tax refund through email.

Examples of a scam using a fraudulent Inland Revenue email

This is not from IRD

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Example of a scam using a fraudulent Inland Revenue website address

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Learn about about phishing and other scams