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End-of-year arrangements Our offices and phone lines will close down over the holiday season, but our website, self-service 0800 number and myIR will remain available. Find out more

We've upgraded our voice system You may notice some changes the next time you call us. Find out more

You need to take action now if you:

  • have been the victim of a scammer and have given away personal information
  • suspect your identity has been stolen or your IRD number misused.

There are 2 steps:

Call us

When you call, we’ll:

  • verify your identity
  • set up voice ID to access and protect your account
  • work out what your IRD number may have been used for
  • help you fix any incorrect returns or debt on your account.

Speak with iDcare

We’ll transfer you to iDcare, or you can call them yourself.

When you speak with iDcare they’ll help you:

  • work out how to respond to the scam
  • work out how to protect your personal information in the future.

You can call them directly on 0800 121 068 between 10am and 7pm, Monday to Friday.

What happens next

You can find more information on how to identify and respond to identity theft and scams at:


The Department of Internal Affairs

New Zealand Police


Tell us about a scam

If you received a suspicious email, text or phone call but did not click on any links or give away any personal information, tell us about the scam.

Let us know about a scam

Last updated: 28 Apr 2021
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