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Delays to response times: It is taking longer than usual for us to answer calls and myIR messages. This is because of the demand for COVID-19 business support, and the impact COVID-19 is having on our teams. We appreciate your patience and will respond as soon as we can. If possible, please contact us through your myIR account. Log in to myIR

COVID-19 Support Payment (CSP): Applications for the CSP are now closed. Due to the large number of applications for the CSP, there may be a delay in approving some applications. Find out more about the CSP

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Sometimes our customers get emails, calls or texts from people pretending to be Inland Revenue. These scams try to get information or money from the people they are sent to. 

We need to know about these scams to help protect our customers.

If you get anything unusual let us know.

Send us an email

If you received an email scam, forward it to us at: [email protected]

If you received a phone call or text scam, email us at the same address as above.

Add details

If you are reporting an email scam, forward this to us so we have all the details we need to be able to act on it. 

If you are reporting a phone call or text, include details about:

  • the phone number the scam came from
  • any names or call-back numbers given by the call or text
  • any tax amounts the scam detailed
  • the reference number
  • the information requested.
Last updated: 28 Apr 2021
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