Have you received a call or text message from a number you do not recognise?
We may be trying to get in touch with you.
Occasionally, we may also email you about taking part in research.
Check the numbers on this page to confirm if a phone call or text is really from us, and read about the emails we may send you.
If you want to contact us, you can use the free 0800 numbers on our website.
Text (SMS) messages
All our text messages will come from 1 of these numbers.
- 5678 (most messages)
- 4478 (Inland Revenue recruitment team only)
Please note, we cannot reply to text messages sent to these numbers.
Phone calls
If we call you, 1 of the following numbers will display on your mobile phone.
- +64 4 832 5200 – Employers
- +64 4 832 5205 – General business
- +64 4 832 5206 – GST
- +64 4 832 5207 – Tax intermediaries
- +64 4 832 5209 – Child support
- +64 4 832 5218 – Debt compliance
- +64 4 832 5223 – General individuals
- +64 4 832 5225 – Online services
- +64 4 832 5228 – KiwiSaver
- +64 4 832 5231 – Micro-business
- +64 4 832 5238 – Significant enterprises
- +64 4 832 5242 – Student loans
- +64 4 832 5243 – Student loans
- +64 4 832 5244 – Non-resident contractors
- +64 4 832 5245 – Small to medium enterprises
- 0800 221 221– Child support
- 0800 227 773 – Working for Families
Charges may apply if you call these numbers. If you want to contact us, please find the right 0800 number to ask a question, or learn how to tell us about a scam.
Act now if you’ve been scammed
Emails – alerts and surveys
We may send you email alerts about letters or changes in your myIR account. These will come from [email protected]
We may also invite you to take part in research or a survey. Some of these emails will come from research providers on our behalf.
A real customer research email from us will not have any of the signs of a scam described on our website.