If you’re calling from Australia, Canada, China, the Hong Kong Special Administrative Region, South Korea, the United Kingdom, or the United States of America, you can use these tollfree phone numbers:
| Country | Tollfree phone number |
|---|---|
| Australia | All queries: 1800 716 872 |
| Child Support queries only: 1800 504 042 | |
| Student loans queries only: 1800 559 653 | |
| Canada | 1 833 511 6001 |
| China | China North: 1 0800 261 1397 |
| China South: 1 0800 610 0120 | |
| Hong Kong Special Administrative Region | 800 930 566 |
| South Korea | 007 986 110 007 |
| UK | All queries: 0808 234 4200 |
| Student loans queries only: 0808 234 0098 | |
| USA | 1 833 560 9876 |
Not fluent in English?
Call us on 0800 700 334 to listen to the options more slowly. This number is helpful if English is not your 1st language, or if you are Hard of Hearing.
Callers from anywhere in the world can call the slowed service on +64 483 25260 (charges may apply).
Calling hours
Monday to Friday 8am to 6pm (New Zealand time) for all queries except for:
- Child Support 8am - 5pm
- Student loans 6.15am - 6pm
What did you like about this page?
Please tell us how we could improve this page?
Thanks for sharing your opinion! Your feedback has been received.
Sorry there was an issue submitting your feedback, please try again later.
Last updated:
28 Jul 2025