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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Te tono whakatārewatanga penapena Apply for a savings suspension

If you want a break from making KiwiSaver contributions, you can take a savings suspension.

If you've been a contributing member of KiwiSaver for 1 year or more, you do not need to give a reason for wanting a savings suspension.

If it's an early request, we need evidence of financial hardship.

Before you start

You'll need your:

  • IRD number, address and contact details
  • employer's business or trade name
  • employer's name and address
  • evidence of financial hardship if you have not been a KiwiSaver member for 1 year.

In myIR, go to your KiwiSaver account panel

This is on the homepage once you've logged in.

Select 'Apply for a savings suspension'

Follow the prompts to complete your application

Log in to myIR

If you do not have a myIR account, you can request a savings suspension through our online service.

Request savings suspension for non-myIR users

What happens next

The savings suspension begins on the date we approve your request.

We will send you a notice with the start and end dates of your savings suspension. Show it to your employer.


My responsibilities

Hold on to your notice. If you change jobs, you'll need to show it to your new employer.

If you do lose it, either print off a copy from myIR or contact us to reissue it.

If you gave us your employer's details, we'll send them a notice in the mail too.

We'll let you know when you're near the end of your savings suspension. If you do not apply for another suspension, we'll ask your employer to start deductions again.

Last updated: 26 Jul 2021
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