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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

If you’re having a baby you may be able to get the following support from us: 

  • Paid parental leave - payments towards the loss of income when you take parental leave
  • Best Start payments, year 1 - all families with new babies are entitled to $65 a week for the baby's first year
  • Best Start payments, year 2 and 3 - depending on your income you may be entitled to Best Start in your child's second and third year
  • Working for Families - payment for families with children 18 and under
  • Child support - when you are not living with the other parent of your child. 

If you currently pay or receive child support, or you get Working for Families, you may need to update your details. If you’re a customer of both, you need to update your details in two places in myIR. 

Last updated: 09 Dec 2020
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